Global Order Management Specialist — Hybrid (UK)

Imprivata; Uxbridge; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Imprivata in the United Kingdom is seeking an Order Management Specialist to own end-to-end coordination of customer orders across the quote-to-cash process, connecting Sales, Finance, Deal Desk, Billing, Fulfillment and other cross-functional teams.

The role ensures orders are accurate, complete, compliant, and positioned for successful fulfillment, providing clear visibility and exceptional customer outcomes. Based in Uxbridge, the hybrid schedule supports month-end and quarter-end priorities.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations, or a related field preferred; equivalent experience may be considered.
• 2-5 years experience in order management, sales operations, deal desk, revenue operations, customer operations, or a related business operations function.
• Working knowledge of Salesforce, CPQ or Revenue Cloud, ERP, billing, order management, or other quote-to-cash systems.
• Strong understanding of commercial documentation, order validation, fulfillment coordination, exception management, and cross-functional handoffs.
• Strong analytical, organizational, communication, and problem-solving skills with the ability to manage competing priorities and influence resolution.
• Demonstrated ownership, sound judgment, accountability, responsiveness, and commitment to process improvement and automation.

Responsibilities

• Own order intake, prioritization, and coordination across the Order Management mailbox, Salesforce, CPQ and related business systems.
• Orchestrate the quote-to-cash process from Quote and order validation through booking and clean handoff to billing, ERP, provisioning, fulfillment, and account teams.
• Validate products, pricing, quantities, commercial terms, customer information, and required order documentation against approved business requirements.
• Manage exception-based approvals and lead resolution of incomplete, rejected, blocked, or discrepant orders in partnership with the appropriate stakeholders.
• Govern order status communications, mailbox processes, documentation, and records to provide clear visibility and support a consistent customer experience.
• Support and assist in development of documentation or Order Management processes.
• Support compliance, audit readiness, quarter-end activities, and other operational priorities as needed.
• Extended hours required for end of month and end of quarter support
• Other duties as assigned and required.

Skills

Analytical skills

Organizational skills

Communication skills

Problem-solving

Ownership and accountability

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce

CPQ

Revenue Cloud

ERP systems

Billing systems

Order management systems

Job description

Imprivata in the United Kingdom is seeking an Order Management Specialist to own end-to-end coordination of customer orders across the quote-to-cash process, connecting Sales, Finance, Deal Desk, Billing, Fulfillment and other cross-functional teams.

The role ensures orders are accurate, complete, compliant, and positioned for successful fulfillment, providing clear visibility and exceptional customer outcomes. Based in Uxbridge, the hybrid schedule supports month-end and quarter-end priorities.