Global Operations PM Lead: Growth, Automation & Strategy

Amazon Inc.; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Amazon EU SARL (UK Branch) seeks a Senior Program Manager in its SOAP team to own regional operations strategy. You will drive policy localization, performance telemetry, and cross-functional execution with Product, Engineering, Customer Service, Dealer Operations, and Finance for international markets.

The role emphasizes data-driven improvement, root-cause analysis, and scalable launch frameworks. Strong collaboration and leadership are essential to advance regional initiatives and deliver

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience working cross functionally with tech and non-tech teams.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience in program or project management.
• Experience working in a sales or sales support role.
• Experience leading complex global or country-wide initiatives.

Responsibilities

• Implement, localize, and enforce operational policies and standard operating procedures for the international markets, partnering with Legal, Compliance, and Policy teams to ensure alignment with regional regulations.
• Build and maintain telemetry that provides leadership clear visibility into regional performance. Track progress against goals, surface risks and opportunities early, and ensure data is accurate and actionable.
• Monitor key performance indicators across the customer journey and take ownership of closing gaps when performance deviates from targets.
• Partner with cross-functional stakeholders to resolve dependencies, remove blockers, and keep teams moving on shared priorities.
• Analyze customer contact patterns and escalation data to identify improvement opportunities and durable corrective actions.

Skills

Data-driven decisions

Program strategy

Cross-functional collaboration

Automation mindset

Program management

Sales support experience

Global initiatives

Education

MBA

Bachelor's degree

Tools

SQL

Excel

Power BI

Python

Tableau

Job description

Amazon EU SARL (UK Branch) seeks a Senior Program Manager in its SOAP team to own regional operations strategy. You will drive policy localization, performance telemetry, and cross-functional execution with Product, Engineering, Customer Service, Dealer Operations, and Finance for international markets.

The role emphasizes data-driven improvement, root-cause analysis, and scalable launch frameworks. Strong collaboration and leadership are essential to advance regional initiatives and deliver