Global Onboarding Specialist - Restaurant Tech Training
OpenTable, Inc.
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Descripción de la vacante
OpenTable, Inc. is seeking an Onboarding Specialist to drive the integration of restaurant partners from sale to go-live.
You will configure software, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success in a hybrid work environment. Collaborating within a global team, you will optimize speed, volume, and quality of implementations, empowering restaurant staff with the right tools and knowledge to enhance operational efficiency and overall
Formación
- 3+ years in customer support, implementation, or hospitality.
- Proven experience training non-technical customers on software.
- Strong understanding of restaurant operations and workflows.
- Excellent organizational and time management; able to manage multiple projects.
- Effective remote communication for virtual training.
- Italian speaking; hands-on experience in restaurant environments.
- Experience collaborating with Sales, Customer Success, or Billing teams.
- Experience refining onboarding programs and processes.
- Ability to make sound decisions independently in ambiguity.
- Degree or equivalent practical experience in a related field.
Responsabilidades
- Guide restaurant partners through onboarding and tailor system configuration.
- Deliver engaging training to restaurant staff via remote tools.
- Manage dynamic queue of restaurant implementations to reduce time-to-onboarding.
- Coordinate admin functions for global onboarding: scheduling, content collection, logistics.
- Collaborate cross-functionally to eliminate customer pain points and refine onboarding strategies.
- Communicate implementation status, progress, and feedback to peers, stakeholders, and external partners to ensure seamless deployment.
Conocimientos
Educación
Descripción del empleo
OpenTable, Inc. is seeking an Onboarding Specialist to drive the integration of restaurant partners from sale to go-live.
You will configure software, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success in a hybrid work environment. Collaborating within a global team, you will optimize speed, volume, and quality of implementations, empowering restaurant staff with the right tools and knowledge to enhance operational efficiency and overall
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