Onboarding Specialist — Restaurant Partners (Hybrid UK)

Remote Genie; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

5 weeks paid vacation

Private health & dental insurance

Hybrid work model — two days in the or

Training programs and career growth

Paid parental leave

Time off for your birthday

Volunteer time

Job summary

OpenTable, part of Booking Holdings, is hiring an Onboarding Specialist in London to drive restaurant partner implementations from sale to go-live. You will configure software, coordinate logistics, and deliver tailored training in a hybrid model with two days in the office.

You will train non-technical customers, manage multiple onboarding projects, and collaborate across global teams to improve operational efficiency and partner experience.

Qualifications

• 3+ years of experience in a customer support, implementation, or hospitality role.
• Experience training non-technical customers on software solutions.
• Strong foundational understanding of restaurant operations and workflows.
• Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.
• Effective remote communication skills, maintaining an engaging and professional presence for virtual training.
• Italian language proficiency required.

Responsibilities

• Guide restaurant partners through the onboarding process, tailoring configuration to meet operational needs.
• Deliver training to key restaurant staff via remote tools to optimize daily operations.
• Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring quality.
• Coordinate scheduling, content collection, and software implementation logistics for the global onboarding program.
• Collaborate with internal teams to eliminate customer pain points and refine onboarding strategies.
• Communicate implementation status and feedback clearly to peers and partners to ensure seamless deployment.

Skills

Italian speaking

Education

Degree or equivalent in related field

Job description

OpenTable, part of Booking Holdings, is hiring an Onboarding Specialist in London to drive restaurant partner implementations from sale to go-live. You will configure software, coordinate logistics, and deliver tailored training in a hybrid model with two days in the office.

You will train non-technical customers, manage multiple onboarding projects, and collaborate across global teams to improve operational efficiency and partner experience.