Global NSC Service Technician: Repair & Refurbish Expert

Stanley Black & Decker, Inc.; Spennymoor; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tool discounts

Development opportunities

Benefits package

Job summary

Stanley Black & Decker, Inc. is seeking an NSC Technician to deliver high-quality repair and refurbishment within the National Service Centre, supporting warranty repairs across DEWALT, STANLEY, and BLACK+DECKER brands.

You’ll work to achieve first-fix resolutions, learn across repair functions, collaborate with After Sales, Engineering and Quality teams, and ensure compliance with EHS standards while contributing to continuous improvement.

Qualifications

• Positive, professional and flexible approach with a can-do attitude.
• Strong interpersonal and communication skills for team collaboration.
• Broad technical capability with ability to handle varied tasks.
• Experience with Microsoft Office & SAP is beneficial but not required.
• Technical background with experience in a similar technical role.

Responsibilities

• Deliver a consistently high standard of repair and refurbishment in NSC.
• Strive for first fix resolutions for tools received.
• Learn technical know-how of repair tools across brands.
• Switch between repair functions within the NSC as needed.
• Provide technical and repair support to others in the business.
• Support other areas of the business outside the NSC.
• Meet individual performance targets and adapt to change.
• Maintain relationships with internal stakeholders (After Sales, Engineering, Product Management, Quality).
• Adhere to SOPs, computer system requirements, and EHS on site.

Skills

Interpersonal skills

Communication

Problem solving

Flexibility

Technical background

Tools

Microsoft Office

SAP

Job description

Stanley Black & Decker, Inc. is seeking an NSC Technician to deliver high-quality repair and refurbishment within the National Service Centre, supporting warranty repairs across DEWALT, STANLEY, and BLACK+DECKER brands.

You’ll work to achieve first-fix resolutions, learn across repair functions, collaborate with After Sales, Engineering and Quality teams, and ensure compliance with EHS standards while contributing to continuous improvement.