National Service Centre Technician

Stanley Black & Decker Deutschland GmbH; Spennymoor; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discounts on Stanley Black & Decker®工具

Excellent development opportunities

Job summary

Stanley Black & Decker Deutschland GmbH in Spennymoor invites applicants for a permanent NSC Technician role. You will repair and refurbish tools for warranty and chargeable work, delivering a first-fix approach within the NSC.

Join a collaborative team across brands, with strong development opportunities and on-site working. You’ll utilise SAP and MS Office, align with engineering and quality teams, and uphold safety standards on site.

Qualifications

• Requirements include a positive, professional and flexible approach to work with a can-do attitude.
• Strong interpersonal and communication skills to build relationships and work in a close-knit team.
• Broad technical capability with strong problem-solving skills to manage varied tasks.
• Working experience of Microsoft Office & SAP would be beneficial but not required.
• Technical background with experience in a similar technical role.

Responsibilities

• Deliver a high standard of repair and refurbishment at the NSC for warranty and chargeable repairs.
• Develop knowledge of repair tools across Stanley Black & Decker brands.
• Be flexible in switching between repair functions within the NSC as needed.
• Support others within the business with technical and repair expertise.
• Ensure Environmental, Health and Safety (EHS) requirements on site are complied with.

Skills

Interpersonal skills

Communication

Problem-solving

Team collaboration

Tools

Microsoft Office

SAP

Job description

The Role: National Service Centre (NSC) Technician

Employment: Permanent

Location: Spennymoor, on-site

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

To deliver a consistently high standard of repair and refurbishment within the National Service Centre (NSC), supporting warranty and chargeable repairs, reconditioned tool activity, and service excellence across Stanley Black & Decker’s leading brands, including DEWALT, STANLEY, and BLACK&DECKER.

What You’ll Do:

• Consistently strive to provide a first fix resolution to all tools received into the National Service Centre
• Embrace continuous learning about the technical know-how of repair tools across the various brands under the Stanley Black & Decker umbrella
• Where applicable and appropriate:
• Be flexible in switching between the various repair functions within the NSC
• Help assist others within the business with technical and repair support
• Support other areas of the business outside of the NSC
• Achieve any individual performance targets and objectives set
• Be willing to embrace change within the NSC
• Build and maintain relationships with internal stake holders including
• The wider After Sales Service Team
• Engineering, Product Management and Quality Teams
• Comply with any standard operating procedures and computer system requirements within the National Service Centre
• Ensure that all Environmental, Health and Safety (EHS) requirements on site are complied with

The Details:

An attractive salary & benefits package

Discounts on Stanley Black & Decker tools and other partner programs

Excellent opportunities for continuous professional development

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

Requirements

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also:

Positive, professional, and flexible approach to work, with a strong can-do attitude.

• Strong interpersonal and communication skills, with the ability to build effective relationships and work collaboratively within a close-knit team.
• Broad technical capability, with strong problem-solving skills and the ability to manage varied and complex tasks to meet business requirements.
• Working experience of Microsoft Office & SAP would be beneficial but not required
• Technical background with experience working in a similar technical role