Service Technician

Stanley Black & Decker, Inc.; Spennymoor; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tool discounts

Development opportunities

Benefits package

Job summary

Stanley Black & Decker, Inc. is seeking an NSC Technician to deliver high-quality repair and refurbishment within the National Service Centre, supporting warranty repairs across DEWALT, STANLEY, and BLACK+DECKER brands.

You’ll work to achieve first-fix resolutions, learn across repair functions, collaborate with After Sales, Engineering and Quality teams, and ensure compliance with EHS standards while contributing to continuous improvement.

Qualifications

• Positive, professional and flexible approach with a can-do attitude.
• Strong interpersonal and communication skills for team collaboration.
• Broad technical capability with ability to handle varied tasks.
• Experience with Microsoft Office & SAP is beneficial but not required.
• Technical background with experience in a similar technical role.

Responsibilities

• Deliver a consistently high standard of repair and refurbishment in NSC.
• Strive for first fix resolutions for tools received.
• Learn technical know-how of repair tools across brands.
• Switch between repair functions within the NSC as needed.
• Provide technical and repair support to others in the business.
• Support other areas of the business outside the NSC.
• Meet individual performance targets and adapt to change.
• Maintain relationships with internal stakeholders (After Sales, Engineering, Product Management, Quality).
• Adhere to SOPs, computer system requirements, and EHS on site.

Skills

Interpersonal skills

Communication

Problem solving

Flexibility

Technical background

Tools

Microsoft Office

SAP

Job description

The Role: National Service Centre (NSC) Technician

Employment: Permanent

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

To deliver a consistently high standard of repair and refurbishment within the National Service Centre (NSC), supporting warranty and chargeable repairs, reconditioned tool activity, and service excellence across Stanley Black & Decker’s leading brands, including DEWALT, STANLEY, and BLACK&DECKER.

What You’ll Do:

• Consistently strive to provide a first fix resolution to all tools received into the National Service Centre
• Embrace continuous learning about the technical know-how of repair tools across the various brands under the Stanley Black & Decker umbrella
• Where applicable and appropriate:
• Be flexible in switching between the various repair functions within the NSC
• Help assist others within the business with technical and repair support
• Support other areas of the business outside of the NSC
• Achieve any individual performance targets and objectives set
• Be willing to embrace change within the NSC
• Build and maintain relationships with internal stake holders including
• The wider After Sales Service Team
• Engineering, Product Management and Quality Teams
• Comply with any standard operating procedures and computer system requirements within the National Service Centre
• Ensure that all Environmental, Health and Safety (EHS) requirements on site are complied with

The Person:

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also:

• Positive, professional, and flexible approach to work, with a strong can-do attitude.
• Strong interpersonal and communication skills, with the ability to build effective relationships and work collaboratively within a close-knit team.
• Broad technical capability, with strong problem-solving skills and the ability to manage varied and complex tasks to meet business requirements.
• Working experience of Microsoft Office & SAP would be beneficial but not required
• Technical background with experience working in a similar technical role

The Details:

An attractive salary & benefits package

Discounts on Stanley Black & Decker tools and other partner programs

Excellent opportunities for continuous professional development

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!