Global Medevac & Critical Care Case Manager (Remote)

International Medical Group; England; Remote; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Bupa dental cover

Health Shield cash plan

Travel insurance

Royal London pension scheme

Death in service benefit

Volunteer days

Holiday entitlement

Job summary

International Medical Group seeks a Critical Care & Transport Case Manager to support members worldwide in a fully remote role. You’ll coordinate evacuations, repatriations and critical care cases, mentoring junior staff, with a 4 on 4 off pattern and competitive salary.

Join a specialist team delivering compassionate care in high-stakes situations, with comprehensive benefits and ongoing professional development in international private medical insurance.

Qualifications

• Experience in claims handling, case management, or a high-paced customer service environment.
• Desirable: experience in insurance, healthcare, or assistance environments; knowledge of claims processes and policy interpretation.

Responsibilities

• Manage complex overseas travel insurance cases including medical evacuations and repatriations.
• Coordinate with medical teams, third-party providers, and internal stakeholders.
• Mentor and support junior Case Managers.
• Maintain clear communication with stakeholders and ensure SLAs and KPIs are met.
• Review and approve transportation invoices and manage cost projections.

Skills

Claims handling

Case management

Customer service

Communication

Organisational skills

Job description

International Medical Group seeks a Critical Care & Transport Case Manager to support members worldwide in a fully remote role. You’ll coordinate evacuations, repatriations and critical care cases, mentoring junior staff, with a 4 on 4 off pattern and competitive salary.

Join a specialist team delivering compassionate care in high-stakes situations, with comprehensive benefits and ongoing professional development in international private medical insurance.