Medevac Specialist

International Medical Group; England; Remote; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Bupa dental cover

Health Shield cash plan

Travel insurance

Royal London pension scheme

Death in service benefit

Volunteer days

Holiday entitlement

Job summary

International Medical Group seeks a Critical Care & Transport Case Manager to support members worldwide in a fully remote role. You’ll coordinate evacuations, repatriations and critical care cases, mentoring junior staff, with a 4 on 4 off pattern and competitive salary.

Join a specialist team delivering compassionate care in high-stakes situations, with comprehensive benefits and ongoing professional development in international private medical insurance.

Qualifications

• Experience in claims handling, case management, or a high-paced customer service environment.
• Desirable: experience in insurance, healthcare, or assistance environments; knowledge of claims processes and policy interpretation.

Responsibilities

• Manage complex overseas travel insurance cases including medical evacuations and repatriations.
• Coordinate with medical teams, third-party providers, and internal stakeholders.
• Mentor and support junior Case Managers.
• Maintain clear communication with stakeholders and ensure SLAs and KPIs are met.
• Review and approve transportation invoices and manage cost projections.

Skills

Claims handling

Case management

Customer service

Communication

Organisational skills

Job description

Critical Care & Transport Case Manager Working Model: Remote Salary: £28,500 – £31,000 + comprehensive benefits Working Pattern: 4 on, 4 off Are you ready to take the next step in your career and make a meaningful impact?

We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations.

About the Role

In this role, you’ll take ownership of complex overseas travel insurance cases which will involve coordinating evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, third-party providers, and internal stakeholders, you’ll ensure cases are managed efficiently, professionally, and with empathy.

You’ll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service excellence.

This is a highly rewarding role where your work directly impacts people during some of their most critical moments.

Key Responsibilities

• Manage complex cases including: Medical evacuations and repatriations (commercial and air ambulance)
• Intensive care and high-dependency admissions
• Long-term inpatient cases (9+ days)
• High-risk country admissions and private hospital evacuations
• Repatriation of mortal remains
• Collaborate with medical professionals to review and manage ongoing cases
• Maintain clear, professional communication with all stakeholders
• Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
• Accurately update financial reserves and cost projections
• Review and approve transportation invoices, ensuring accuracy and timely payments
• Support with customer service and pharmaceutical cases when required
• Identify and escape risks, issues, or service improvements
• Provide guidance, coaching, and support to junior team members

What We’re Looking For

Experience in claims handling, case management, or a high-paced customer service environment 2+ years claims/case management experience , OR 3+ years customer service experience (contact centre preferred)

• Strong communication skills with a professional, empathetic approach
• Ability to manage complex, sensitive situations under pressure
• Excellent organisational and decision-making skills
• A proactive and team-oriented mindset

Desirable: Experience in insurance, healthcare, or assistance environments Knowledge of claims processes and policy interpretation Additional language skills Working Pattern Training: Monday – Friday, 09:00 – 17:30 Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30 After probation: 4 on / 4 off, 08:00 – 20:00

What We Offer

Fully remote working Structured training and ongoing support to help you succeed Opportunity to gain experience within international private medical insurance A collaborative, professional, and supportive working environment

• Bupa dental cover to support your oral health
• Health Shield cash plan (including optical and everyday healthcare)
• Comprehensive travel insurance for added peace of mind
• Royal London pension scheme to support your future
• Death in service benefit for financial protection
• Paid volunteer days to give back to causes that matter to you
• Birthday day off + Christmas Eve off 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)

Why Join Us?

You’ll be joining a team of experienced, supportive, and dedicated professionals , with real opportunities to learn, grow, and advance your career.

At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the place to do it.

Equal Opportunity Statement

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.