Global Luxury Accounts Director

PHD; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

PHD is seeking a Global Account Director for CHANEL, a client leadership role responsible for driving service excellence, operational rigor, and growth across the luxury brand. You will orchestrate LMM’s global media network and ensure seamless collaboration across markets, specialist capabilities, and agency partners to deliver best-in-class communications solutions.

This role requires you to be a trusted advisor to CHANEL’s Global Communications team, championing quality across touchpoints and

Qualifications

• Experience within a media, communications or integrated agency environment.
• Experience working with luxury or premium brands is highly desirable.
• Strong presentation and communication skills, both written and verbal, with the confidence to engage senior stakeholders and manage expectations.
• Proven project management experience, with the ability to coordinate and deliver across multiple concurrent workstreams.
• Demonstrated success in account management within a media or communications agency.
• Exceptional stakeholder management skills, with experience orchestrating complex networks of clients, partners and internal teams.
• Strong operational capabilities, with a disciplined approach to delivery, process management and execution.

Responsibilities

• Serve as the day-to-day lead for the Global Communications team at CHANEL including leading weekly status calls and reports.
• Lead client governance structures, steering committees, and executive business reviews.
• Coordinate cross-functional teams including strategy, planning, investment, data, analytics, and digital specialists across key projects.
• Drive operational efficiency and service excellence across all markets.
• Champion best practices and innovation across the agency network.
• Support new business opportunities and organic growth initiatives.
• Foster collaboration between local, regional, and global teams, ensuring knowledge sharing and alignment internally and with clients.
• Drive accountability and high performance across all network partners.
• Ensure flawless execution of global initiatives.
• Oversee workflow management, resource planning, financial tracking, and delivery standards
• Implement efficient operational frameworks that improve effectiveness and scalability.
• Manage risk, issue resolution, and stakeholder expectations proactively.
• Identify opportunities to expand the agency relationship and increase value delivered to the client.
• Drive a culture of continuous improvement and learning.

Job description

PHD is seeking a Global Account Director for CHANEL, a client leadership role responsible for driving service excellence, operational rigor, and growth across the luxury brand. You will orchestrate LMM’s global media network and ensure seamless collaboration across markets, specialist capabilities, and agency partners to deliver best-in-class communications solutions.

This role requires you to be a trusted advisor to CHANEL’s Global Communications team, championing quality across touchpoints and