Global Account Director - Chanel

Adelphi Group; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Omnicom is seeking a Global Account Director to lead CHANEL’s global communications program. You will orchestrate cross-market teams, govern executive reviews and drive growth across the agency network, while delivering flawless execution and high-value client service.

The role requires exceptional network management, luxury-brand sensitivity, and ability to lead through influence in a matrixed organization across regions and disciplines.

Qualifications

• Minimum 7 years of agency experience.
• High touch luxury brand experience preferred.
• Articulate in written and oral presentation to clients and partners.
• Proven account management experience within a media or communications agency.
• Strong network management and stakeholder orchestration skills.
• Solid operational capabilities.

Responsibilities

• Lead day-to-day for CHANEL global communications team, including weekly status calls and reports.
• Govern client structures, steering committees and executive business reviews.
• Coordinate cross-functional teams across strategy, planning, investment, data and digital specialists.
• Drive operational efficiency and service excellence across markets.
• Champion best practices and innovation across the agency network.
• Support new business opportunities and growth initiatives.
• Foster collaboration across local, regional and global teams; ensure knowledge sharing.
• Drive accountability and performance across network partners.
• Ensure flawless execution of global initiatives.
• Oversee workflow management, resource planning, financial tracking, and delivery standards.
• Implement efficient operational frameworks to improve effectiveness and scalability.
• Manage risk, issue resolution, and stakeholder expectations.
• Identify opportunities to expand the agency relationship and value delivered.
• Drive a culture of continuous improvement and learning.

Skills

Ownership

Solution oriented

Influence leadership

Excellent communicator

Cross-cultural collaboration

Attention to detail

Job description

Agency: PHd

Job Function: Account Management and Growth

Job Subfunction: Account Management

The Global Account Director for CHANEL is a client leadership role responsible for driving service excellence, operational rigor, and growth across one of the world's most iconic luxury brands. Acting as the primary orchestrator of LMM's global media network, the role ensures seamless collaboration across markets, specialist capabilities, and agency partners to deliver best-in-class communications solutions.

This individual will be a trusted advisor to key CHANEL stakeholders in the Global Communications team, championing quality across all touchpoints. Success in the role requires exceptional network management, a passion for luxury and the ability to collaborate with high-performing teams across multiple regions and disciplines.

Core Responsibilities

• Serve as the day-to-day lead for the Global Communications team at CHANEL including leading weekly status calls and reports
• Lead client governance structures, steering committees, and executive business reviews
• Coordinate cross-functional teams including strategy, planning, investment, data, analytics, and digital specialists across key projects
• Drive operational efficiency and service excellence across all markets
• Champion best practices and innovation across the agency network
• Support new business opportunities and organic growth initiatives
• Foster collaboration between local, regional, and global teams, ensuring knowledge sharing and alignment internally and with clients
• Drive accountability and high performance across all network partners
• Ensure flawless execution of global initiatives
• Oversee workflow management, resource planning, financial tracking, and delivery standards
• Implement efficient operational frameworks that improve effectiveness and scalability
• Manage risk, issue resolution, and stakeholder expectations proactively
• Identify opportunities to expand the agency relationship and increase value delivered to the client
• Drive a culture of continuous improvement and learning across

Soft skills

• Ownership. Takes responsibility across workstreams and ensure delivering projects on time with excellence.
• Solution oriented. Proposes new opportunities and solutions to challenges.
• Ability to lead through influence in a matrixed organisation.
• Passionate. Clear admiration for CHANEL and the luxury category.
• Excellent communicator. Represents the global team across clients and local markets outstandingly.
• Comfortable working with different cultures and applies professional maturity to challenging situations.
• Precision and attention to detail. CHANEL apply ultimate craftsmanship to everything they do. We will too.

Hard skills

• Minimum 7 years of agency experience.
• \"High touch\"/luxury brand experience is preferrable.
• The ability to be articulate (written or oral), and comfortable presenting to clients and partners while managing expectations.
• Effective in project management, comfortable and experienced in delivering across multiple workstreams.
• Proven account management experience within a media or communications agency.
• Exceptional network management and stakeholder orchestration skills.
• Strong operational capabilities

To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/