Global LMS Co-Ordinator

Rentokil Initial Group; Crawley; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Rentokil Initial Reward Scheme

23 days holiday, plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

Job summary

Rentokil Initial is seeking an LMS Coordinator to support the global Learning Management System, including configuration, user data, training content, assignments, reporting and access levels. You will be the main contact for countries requesting digital learning support and help shape LMS structure with managers across the organisation.

Working with stakeholders, you will produce monthly and annual training reports to demonstrate impact and regulatory compliance, drive best practices, and

Qualifications

• LMS administration and coordination experience desirable.
• Experience prioritising and managing multiple stakeholders.
• Demonstrable customer service excellence.
• Global experience interacting with multiple cultures desirable.
• Learning and development experience desirable.

Responsibilities

• Maintain the global LMS including configuration, user data, training content, assignments, reporting and access levels.
• Act as main contact for countries seeking digital learning support and advise on LMS structure.
• Collaborate with managers to create learning pathways and support the L&D strategy through technology.
• Produce monthly and annual training reports to demonstrate impact and ensure regulatory compliance.

Skills

LMS Administration

Stakeholder management

Customer service excellence

Learning & development

Global experience

Tools

Cornerstone

Job description

Job Summary:

The Learning Management System (LMS) Coordinator is responsible for supporting the maintenance of the global LMS including, System Configuration, User Data, Training Content, Assignments, Reporting & User Access Levels

One of the main points of contact for countries when looking for digital learning support and ad hoc L&D support.

Advising best practice LMS structure to managers across the organisation and collaborating on the creation of learning pathways. Supporting the Group End To End Talent Team to deliver the L&D Strategy through technology.

Working closely with stakeholders to produce monthly and annual training reports as required in order to demonstrate impact and ensure regulatory compliance.

Key Performance Indicators:

• Ticket Resolution SLAs - resolving tickets as quickly as possible
• Customer Service - Where possible aim to resolve tickets at first attempt
• Customer experience - effective stakeholder management and communication to keep L&D community up to date with system information and new functionality
• Regular processes - ensure all regular processes are completed accurately and on time
• User Data - ensure user data is accurate and to enable reporting and insight
• System configuration - correct system configuration based on requirements from Group or local team to allow for seamless user experience ensuring compliance with defined governance and relevant regulations (e.g SOx or GDPR)

• Learning and development experience highly desirable
• LMS Administration & Coordination highly desirable, especially within Cornerstone
• Experience of prioritisation and managing multiple stakeholders
• Working in fast-paced environment
• Global experience managing and interacting with multiple cultures highly desirable
• Demonstrable customer service excellence

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([e-mail]) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.