Global LMS Co-Ordinator

Rentokil Initial Careers; Crawley; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Rentokil Initial Reward Scheme

23 days holiday, plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

Job summary

Rentokil Initial is seeking an LMS Coordinator to support the maintenance of the global LMS, including system configuration, user data, training content, assignments, and reporting. You will be one of the main contacts for countries seeking digital learning support and help design learning pathways.

You will collaborate with the Group End To End Talent Team to deliver the L&D strategy through technology, and work with stakeholders to produce monthly and annual training reports to demonstrate

Qualifications

• LMS Administration & coordination experience desirable.
• Experience prioritising workload across multiple stakeholders.
• Ability to work in a fast-paced, global environment.
• Strong customer service orientation and communication skills.
• Experience with learning management systems and reporting.
• Knowledge of governance and regulatory requirements (e.g., GDPR/Sox).

Responsibilities

• Maintain and configure the global LMS, including user data, content, assignments and reporting.
• Provide support to countries for digital learning needs and ad hoc L&D assistance.
• Advise on best practice LMS structure and help create learning pathways.
• Collaborate with the Talent Team to deliver L&D strategy through technology.
• Produce monthly and annual training reports to demonstrate impact and regulatory compliance.
• Ensure data accuracy and timely ticket resolution to meet SLAs.

Skills

LMS Administration

Stakeholder management

Global experience

Customer service

Prioritisation

Fast-paced environment

Job description

Job Summary:
The Learning Management System (LMS) Coordinator is responsible for supporting the maintenance of the global LMS including, System Configuration, User Data, Training Content, Assignments, Reporting & User Access Levels
One of the main points of contact for countries when looking for digital learning support and ad hoc L&D support.
Advising best practice LMS structure to managers across the organisation and collaborating on the creation of learning pathways. Supporting the Group End To End Talent Team to deliver the L&D Strategy through technology.
Working closely with stakeholders to produce monthly and annual training reports as required in order to demonstrate impact and ensure regulatory compliance.
Key Performance Indicators:

• Ticket Resolution SLAs - resolving tickets as quickly as possible
• Customer Service - Where possible aim to resolve tickets at first attempt
• Customer experience - effective stakeholder management and communication to keep L&D community up to date with system information and new functionality
• Regular processes - ensure all regular processes are completed accurately and on time
• User Data - ensure user data is accurate and to enable reporting and insight
• System configuration - correct system configuration based on requirements from Group or local team to allow for seamless user experience ensuring compliance with defined governance and relevant regulations (e.g SOx or GDPR)
  

Requirements

• Learning and development experience highly desirable
• LMS Administration & Coordination highly desirable, especially within Cornerstone
• Experience of prioritisation and managing multiple stakeholders
• Working in fast-paced environment
• Global experience managing and interacting with multiple cultures highly desirable
• Demonstrable customer service excellence
  

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking
  

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([e-mail]) if you need anything
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.