Global Legal Support Lead – Glasgow GBS

Whereby; Glasgow; On-site; GBP 42,000 - 56,000; Full time

Job summary

Clyde & Co in Glasgow is seeking a Legal Support Coordinator to lead a team of Legal Support Assistants and Administrative Assistants within the Global Business Services hub. You will coordinate workflow, ensure service levels, and supervise absences, supporting efficient, cost-effective delivery of legal support services.

You will monitor performance, provide feedback, identify training needs, and promote flexible resource use, stepping in to cover responsibilities when needed.

Qualifications

• Excellent communication and liaison skills.
• Excellent IT skills.
• Strong legal management background.
• Ability to prioritise and take responsibility for team workloads.
• Ability to see the wider picture and assess impact of issues, decisions and changes on the business.
• Client-focused approach; build and maintain relationships with internal stakeholders; influence up with senior stakeholder management.
• Strong people manager; trusted leader of Legal Support Teams.
• Decisive problem solver; handles challenging situations professionally under pressure.
• Resilient, flexible and adaptable to change.

Responsibilities

• Line manage the legal support team in Glasgow, promoting consistency and accountability.
• Manage work allocations, capacity and utilisation to meet deadlines.
• Authorize leave and ensure resources cover workload.
• Handle employee issues with HR escalation when necessary.
• Communicate confidently with partners and case handlers about concerns.
• Address service delivery challenges and prioritise appropriately.
• Identify service improvements and drive process enhancements.
• Lead change management to encourage ownership of changes.
• Identify risks and address threats to operations.
• Engage with senior stakeholders and influence where appropriate.
• Ensure buddy system works and assist integration of new staff.
• Arrange team meetings and contribute to management projects.
• Attend group meetings as needed.
• Perform other related duties as required.

Skills

Communication skills

IT skills

Legal management

Prioritising workloads

Big-picture thinking

Client relationships

Stakeholder management

People management

Problem solving

Adaptability

Job description

Clyde & Co in Glasgow is seeking a Legal Support Coordinator to lead a team of Legal Support Assistants and Administrative Assistants within the Global Business Services hub. You will coordinate workflow, ensure service levels, and supervise absences, supporting efficient, cost-effective delivery of legal support services.

You will monitor performance, provide feedback, identify training needs, and promote flexible resource use, stepping in to cover responsibilities when needed.