Global Labwater Services Leader

Veolia; High Wycombe; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Annual leave 25d

Company car or cash allowance

Private medical insurance

Private GP access

Pension scheme

Eye care vouchers

Wellbeing services (24/7 virtual GP)

Job summary

Veolia is seeking a Director for Global Services Labwater, based in Lane End, High Wycombe with international travel. You will lead a worldwide service organisation within Labwater Solutions, shaping service strategies and delivering exceptional customer experiences.

You will manage teams across regions, drive KPIs, grow service revenues, and develop new digital service offerings while ensuring operational excellence and profitability.

Qualifications

• MBA or equivalent qualification.
• ItIL or equivalent service management certification.
• Experience leading an international service organisation and growing revenues.
• Experience in laboratory, life sciences, or technical environments.

Responsibilities

• Develop and execute the global service strategy across regions.
• Lead UK and international service teams to high performance.
• Develop international service teams including support and field service.
• Drive customer satisfaction via KPIs (CSAT, NPS, SLAs).
• Grow the global installed base and service engagement.
• Increase recurring revenue from service contracts and parts.
• Create new service offerings and digital solutions.
• Oversee global training via Labwater Centre of Excellence.
• Manage budgets and resources for efficiency and profitability.
• Collaborate with Sales, Product, Engineering, and Operations.

Skills

International leadership

Budget management

Service improvement programs

Commercial awareness

Analytical skills

Leadership

Communication skills

Driving licence

Willingness to travel

Education

MBA or equivalent

ITIL certification

Tools

Service management systems

Performance metrics

Job description

Veolia is seeking a Director for Global Services Labwater, based in Lane End, High Wycombe with international travel. You will lead a worldwide service organisation within Labwater Solutions, shaping service strategies and delivering exceptional customer experiences.

You will manage teams across regions, drive KPIs, grow service revenues, and develop new digital service offerings while ensuring operational excellence and profitability.