Global Services Director, Life Sciences Labware

Veolia Environmental Services (Uk) Plc; Lane End; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Company Bonus Scheme

Pension Scheme

Private Medical Insurance

Company Car or Cash Allowance

25 days annual leave

Job summary

Veolia Environmental Services (Uk) Plc is seeking a Global Services Director to lead our worldwide service organisation within Labwater Solutions. You will shape innovative service strategies, drive recurring revenue, and deliver exceptional customer experience across regions.

The role requires MBA or equivalent and ITIL certification, with proven experience in leading international service teams in laboratory or life sciences settings and a willingness to travel internationally.

Qualifications

• MBA or equivalent qualification and ITIL certification.
• Proven experience leading an international service organisation with revenue growth.
• Experience in laboratory, life sciences or technical environments.

Responsibilities

• Develop and execute global service strategy across regions.
• Lead UK and international service teams to high performance.
• Drive customer satisfaction metrics (CSAT, NPS) and SLAs.
• Grow recurring revenue from service contracts and consumables.

Skills

Strategic leadership

Global service strategy

Customer success

Budget management

International team leadership

Education

MBA or equivalent

ITIL certification

Tools

Service management systems

KPI tracking (CSAT/NPS)

Job description

Veolia Environmental Services (Uk) Plc is seeking a Global Services Director to lead our worldwide service organisation within Labwater Solutions. You will shape innovative service strategies, drive recurring revenue, and deliver exceptional customer experience across regions.

The role requires MBA or equivalent and ITIL certification, with proven experience in leading international service teams in laboratory or life sciences settings and a willingness to travel internationally.