Director, Global Labwater Services & Growth

Veolia; Lane End; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Company bonus

Company car

Pension scheme

Private medical insurance

Private GP

25 days annual leave

Job summary

Veolia is seeking a seasoned Global Services Director for Labwater Solutions, based in Lane End with international travel. You will shape the global service strategy, lead UK and international teams, and drive profitability through service offerings and digital solutions.

You will partner with Sales, Product Management, Engineering and Operations to ensure service excellence aligns with Veolia’s broader objectives.

Qualifications

• MBA or equivalent advanced qualification.
• Certification in ITIL or equivalent service management methodology.
• Experience leading an international service organisation with a track record of delivering operational excellence, growing service revenues, managing budgets, and developing high performing teams within a laboratory, life sciences or technical environment.
• Experience within laboratory instrumentation, life sciences, scientific equipment, or a related technical industry.
• Proven success managing international teams, budgets, and service improvement programmes.
• Strong commercial awareness with experience developing profitable service offerings.
• Excellent analytical, problem solving, communication, and leadership skills.
• Experience using service management systems and performance metrics.
• Fluent English (additional languages are advantageous).
• A full UK driving licence.
• Willingness to travel internationally as business needs require.

Responsibilities

• Develop and execute the global service strategy, ensuring consistent, high quality service delivery across all regions.
• Provide direct leadership and management to service teams in the UK and internationally, developing a high performing global service organisation.
• Lead and develop international service teams, including technical support, field service engineers, and customer success functions.
• Drive customer satisfaction by monitoring and improving KPIs including CSAT, NPS, claims management, and Service Level Agreements (SLAs).
• Monitor and drive growth of the global installed base, identifying opportunities to expand service engagement and customer lifetime value.
• Increase service contract coverage rates across the installed base, driving recurring revenue through service agreements, consumables and spare parts.
• Develop new service offerings and digital service solutions that enhance customer value and business performance.
• Establish and oversee global training programmes through our Labwater Centre of Excellence, ensuring a highly capable worldwide service network.
• Manage departmental budgets and resources to deliver operational efficiency and profitability.
• Collaborate with Sales, Product Management, Engineering, and Operations to ensure service excellence supports wider business objectives.
• Contribute to product safety and serviceability during product development.

Skills

Strategic leadership

International team leadership

Operational excellence

Customer success management

Budget management

Analytical skills

Communication

Service management systems

Performance metrics

Fluent English

Willingness to travel

Education

MBA or equivalent advanced qualification

ITIL certification

Tools

CRM systems

Laboratory instrumentation know-how

Job description

Veolia is seeking a seasoned Global Services Director for Labwater Solutions, based in Lane End with international travel. You will shape the global service strategy, lead UK and international teams, and drive profitability through service offerings and digital solutions.

You will partner with Sales, Product Management, Engineering and Operations to ensure service excellence aligns with Veolia’s broader objectives.