IT Support & Systems Coordinator

Wasserman

Greater London

On-site

GBP 25,000 - 40,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

THE·TEAM is seeking a proactive IT Support professional to be a first point of contact for hardware, software, and infrastructure issues. You will log tickets, support office moves, and assist with both on-site and remote events while escalating complex problems to Tier 3.

Key experience includes Active Directory/Windows, Exchange Online, Azure, and MDM platforms (Intune, Kandji). Familiarity with hardware such as Dell/Apple/Windows Surface and network basics is desirable.

Qualifications

Experience with Fresh Service ticketing system is preferred.
Working knowledge of Active Directory, Exchange Online and Azure administrations is required.
Experience with Mobile Device Management platforms (Intune, Kandji) is beneficial.
Familiarity with hardware (Dell/Apple/Windows Surface) and printers is useful.
Ability to support remote events and on-site setups.

Responsibilities

Handle initial phone/email inquiries and troubleshoot hardware, software or network issues.
Log calls and walk-up activity in the ticketing system.
Manage hardware tagging, repairs, and allocations in hardware management system.
Assist with office moves and various projects.
Resolve complex issues requiring system/app knowledge.
Escalate to Tier 3 when needed.
Install OS patches and upgrades.
Troubleshoot and resolve hardware/software/network problems.
Configure and monitor OS/software and servers.
Coordinate with suppliers for repairs and admin tasks.
Support on-site and remote events.