Global IT Service Desk Engineer (Halifax)

Interface Recruitment; Halifax; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave 26 days to 28 with tenure

Birthday off

Pension scheme

Employee Assistance Programme

Bike2Work scheme

Free onsite parking

Long service recognition

Staff discount

Perkbox access

Job summary

Interface Recruitment seeks an International Service Desk Engineer to join a global healthcare technology organisation in Halifax. You will provide day-to-day IT support across international sites, ensuring software, hardware, and digital applications run smoothly, and resolve incidents within SLAs.

You’ll work with colleagues at all levels, contribute to service improvements, and develop your technical skills within a global IT team.

Qualifications

• Previous experience in IT support or service desk roles with solid 1st Line skills and ideally a smattering of 2nd Line.
• Excellent stakeholder engagement and communication skills.
• Experience with incident/change management.
• Good time management and ability to meet deadlines.
• Strong documentation and process-improvement skills.
• Problem-solving mindset and willingness to learn.

Responsibilities

• Provide software and hardware support to end users.
• Respond to Service Desk tickets and resolve within agreed SLAs.
• Support improvements to Helpdesk KPIs.
• Assist in enhancing system and hardware efficiency.
• Engage with stakeholders across all levels.
• Deliver training and guidance on new solutions.
• Assist with the administration and development of digital applications.
• Liaise with vendors and customers when required.
• Maintain documentation, training guides, and user knowledge.
• Collaborate closely with global IT teams.
• Continue advancing your own technical skills through learning and development.

Skills

Help Desk

Education

GCSE or above

Job description

Interface Recruitment seeks an International Service Desk Engineer to join a global healthcare technology organisation in Halifax. You will provide day-to-day IT support across international sites, ensuring software, hardware, and digital applications run smoothly, and resolve incidents within SLAs.

You’ll work with colleagues at all levels, contribute to service improvements, and develop your technical skills within a global IT team.