Technical Support Analyst: Frontline IT & Knowledge Champion

Jersey Financial Services Commission; Saint Helier; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Jersey Financial Services Commission is seeking a Technical Support Analyst to deliver frontline and growing second-line technology support. The role handles incidents, service requests and user queries, ensuring timely resolution and proper escalation where needed.

You will strengthen knowledge management, support consistent service delivery across Technology & Data, and contribute to a proactive service desk culture while maintaining secure, reliable technology support for colleagues.

Qualifications

• Experience providing frontline IT support.
• Familiarity with incident management processes.
• Strong communication skills (verbal and written).

Responsibilities

• Provide first line and developing second-line support for incidents and service requests across desktop environments.
• Diagnose, document, resolve or escalate issues using approved procedures.
• Record accurate information and keep users updated on progress.
• Contribute to knowledge articles, user guidance and support documentation.
• Collaborate with colleagues and service providers to maintain reliable service delivery.

Skills

Microsoft 365

Identity & Access

Endpoint Management

Networking

Business Applications

Job description

Jersey Financial Services Commission is seeking a Technical Support Analyst to deliver frontline and growing second-line technology support. The role handles incidents, service requests and user queries, ensuring timely resolution and proper escalation where needed.

You will strengthen knowledge management, support consistent service delivery across Technology & Data, and contribute to a proactive service desk culture while maintaining secure, reliable technology support for colleagues.