Global IT Performance Analytics Lead - Data & Insights

R&D Partners; Hook; On-site; GBP 90,000 - 120,000; Full time

Job summary

R&D Partners is seeking an IT Performance Analytics Lead to own IT performance data and analytics across Global IT. You will manage stakeholder demand, oversee the contracted engineering team and partner with ServiceNow, SIAM and ITSM to deliver insights into Operations management and govern the Global Service Management data product.

You will set the roadmap for IT performance data, balance data quality, access and cost, and lead suppliers to deliver measurable business outcomes.

Qualifications

• Bachelor's degree or equivalent education required.
• Progressive IT performance and analytics experience.
• Experience with ITSM data and governance.
• Vendor management experience.
• KPI design and data quality controls.

Responsibilities

• Set roadmap and governance for IT performance analytics.
• Own Global Service Management data product end-to-end.
• Direct contracted data and reporting engineers.
• Establish intake, prioritization and delivery SLAs.
• Collaborate with SIAM and ITSM teams on KPIs and data quality.

Skills

IT performance

Data governance

Stakeholder engagement

Vendor management

KPI design

ITSM data

Education

Bachelor's degree or equivalent

Tools

Power BI

Databricks

Job description

R&D Partners is seeking an IT Performance Analytics Lead to own IT performance data and analytics across Global IT. You will manage stakeholder demand, oversee the contracted engineering team and partner with ServiceNow, SIAM and ITSM to deliver insights into Operations management and govern the Global Service Management data product.

You will set the roadmap for IT performance data, balance data quality, access and cost, and lead suppliers to deliver measurable business outcomes.