Global IT Operations Manager – Network, Cloud & DBA

pladis Global; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual incentive plan

Private medical insurance

25 days + bank holidays

Cycle to work scheme

Training and development opportunities

Job summary

pladis Global is hiring an IT Operations Manager – Global Infrastructure to lead end‑to‑end IT infrastructure services across multiple regions. The role focuses on ensuring network, cloud, server and DBA services are secure, available and high performing, while coordinating with vendors and internal stakeholders to meet SLA/XLA commitments.

You will drive governance, incident leadership and continual service improvement in a complex, multi‑vendor environment, reporting into the Global

Qualifications

• Strong IT operations leadership across Network, Cloud, Server and DBA services.
• Proven capability in Incident, Problem, Change and Service Level Management.
• Experience managing large third‑party partners in outsourced/managed service models.
• Excellent governance of SLA/KPI and commercial aspects; ability to handle multiple issues concurrently.

Responsibilities

• Own day‑to‑day delivery for Network, Cloud, Server and DBA services across regions.
• Lead major incidents, problem management, change and release governance.
• Manage delivery via third‑party partners and drive service reviews and improvements.
• Act as regional operational contact for infrastructure leads and stakeholders.

Skills

IT operations leadership

Incident management

Vendor governance

Stakeholder management

Cloud/DBA/Network knowledge

ITIL awareness

Tools

Azure

AWS

ITSM tools

Job description

pladis Global is hiring an IT Operations Manager – Global Infrastructure to lead end‑to‑end IT infrastructure services across multiple regions. The role focuses on ensuring network, cloud, server and DBA services are secure, available and high performing, while coordinating with vendors and internal stakeholders to meet SLA/XLA commitments.

You will drive governance, incident leadership and continual service improvement in a complex, multi‑vendor environment, reporting into the Global