Global IT Operations Lead

Game Companies

Greater London

Hybrid

GBP 70,000 - 95,000

Full time

2 days ago

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Job summary

LEGO Digital Play is seeking a hands-on IT Manager to run day-to-day IT and act as second in command to the IT Director. You will handle 2nd/3rd line tickets, lead IT projects, and step in when the Director is away.

Based in London with a hybrid policy, you will support a distributed workforce across offices and time zones, ensuring secure, reliable IT and a strong, collaborative IT function within the LEGO family.

Qualifications

Hands-on IT operations experience with service desk and ticket handling.
Experience leading a small technical team and stepping up for leadership gaps.
Proven ability to select and roll out a service management platform.
Strong cloud identity and device management skills across Mac and Windows.
Experience supporting a distributed workforce across time zones and countries.

Responsibilities

Run day-to-day IT operations across offices and remote teams, handling 2nd/3rd line tickets.
Depose for IT Director in their absence and help shape IT roadmap, policies, and budget.
Lead and develop a small IT team with clear priorities and regular check-ins.
Own the end-to-end service desk, tooling, and reporting; maintain knowledge base.
Manage joiner/mover/leaver journeys and access provisioning for a global workforce.
Oversee identity and devices, security posture, and cross-platform support.