Global Issuer Services COO & Transformation Leader

HSBC Holdings plc; Greater London; Presencial; GBP 180.000 - 240.000; Tempo integral

Resumo da vaga

HSBC Holdings plc is seeking a Director, Chief Operating Officer for Issuer Services to partner with the Global Head of Issuer Services and drive the transformation of a global franchise. You will design and deliver operating models, governance frameworks, and performance management across regions, products and functions to enable scalable, compliant growth.

In this senior role you’ll oversee strategic programmes, technology modernization, workflow automation and risk controls, while partnering

Qualificações

• Significant COO business management or strategy experience within Securities Services, Capital Markets, Markets or Corporate and Institutional Banking.
• Proven delivery of large-scale business transformation and operating model change, including people and process outcomes.
• Strong commercial oversight across revenue profitability, cost management, productivity, headcount and investment portfolios.
• Governance, risk management and control expectations in regulated financial services.
• Ability to influence senior stakeholders including Executive Committee and Managing Director level audiences.
• Ability to simplify complex global topics into clear governance and execution plans across a matrix organisation.
• Experience partnering across Product, Operations, Technology, Finance, Risk, Compliance and COO functions.
• Experience in product areas such as Corporate Trust, Debt Capital Markets, Loan Agency, Escrow, Structured Finance or broader Securities Services.

Responsabilidades

• Partner with the Global Head of Issuer Services to define and deliver business strategy and a multi-year transformation agenda.
• Shape and deliver future-state operating models including organisational design and business simplification initiatives.
• Oversee strategic programmes spanning operating model integration, technology modernisation, AI adoption, digital servicing and workflow automation.
• Establish architecture and productivity initiatives that improve scalability, client experience and commercial performance.
• Own business performance reporting management information and executive governance across the global ISV franchise.
• Manage annual planning activity including FRP investment prioritisation, workforce planning and resource allocation.
• Govern a global framework for regulatory, audit, non-financial risk and business control activity including key governance forums.
• Build alignment between growth ambitions and operational capacity, through demand planning, headcount governance and investment cases.

Conhecimentos

COO experience

Strategy execution

Commercial oversight

Governance & risk

Stakeholder influence

Matrix organisation

Cross-functional partnering

Issuer Services domain

Descrição da vaga

HSBC Holdings plc is seeking a Director, Chief Operating Officer for Issuer Services to partner with the Global Head of Issuer Services and drive the transformation of a global franchise. You will design and deliver operating models, governance frameworks, and performance management across regions, products and functions to enable scalable, compliant growth.

In this senior role you’ll oversee strategic programmes, technology modernization, workflow automation and risk controls, while partnering