Director - COO, Issuer Services

HSBC; Greater London; On-site; GBP 180,000 - 240,000; Full time

Job summary

HSBC Holdings plc is seeking a Director, Chief Operating Officer for Issuer Services to partner with the Global Head of Issuer Services and drive the transformation of a global franchise. You will design and deliver operating models, governance frameworks, and performance management across regions, products and functions to enable scalable, compliant growth.

In this senior role you’ll oversee strategic programmes, technology modernization, workflow automation and risk controls, while partnering

Qualifications

• Significant COO business management or strategy experience within Securities Services, Capital Markets, Markets or Corporate and Institutional Banking.
• Proven delivery of large-scale business transformation and operating model change, including people and process outcomes.
• Strong commercial oversight across revenue profitability, cost management, productivity, headcount and investment portfolios.
• Governance, risk management and control expectations in regulated financial services.
• Ability to influence senior stakeholders including Executive Committee and Managing Director level audiences.
• Ability to simplify complex global topics into clear governance and execution plans across a matrix organisation.
• Experience partnering across Product, Operations, Technology, Finance, Risk, Compliance and COO functions.
• Experience in product areas such as Corporate Trust, Debt Capital Markets, Loan Agency, Escrow, Structured Finance or broader Securities Services.

Responsibilities

• Partner with the Global Head of Issuer Services to define and deliver business strategy and a multi-year transformation agenda.
• Shape and deliver future-state operating models including organisational design and business simplification initiatives.
• Oversee strategic programmes spanning operating model integration, technology modernisation, AI adoption, digital servicing and workflow automation.
• Establish architecture and productivity initiatives that improve scalability, client experience and commercial performance.
• Own business performance reporting management information and executive governance across the global ISV franchise.
• Manage annual planning activity including FRP investment prioritisation, workforce planning and resource allocation.
• Govern a global framework for regulatory, audit, non-financial risk and business control activity including key governance forums.
• Build alignment between growth ambitions and operational capacity, through demand planning, headcount governance and investment cases.

Skills

COO experience

Strategy execution

Commercial oversight

Governance & risk

Stakeholder influence

Matrix organisation

Cross-functional partnering

Issuer Services domain

Job description

Ready to shape the operating model for a global Issuer Services franchise?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

As Director, Chief Operating Officer for Issuer Services (ISV) you’ll be the strategic operating partner to the Global Head of Issuer Services as the business continues its integration into Securities Services. Issuer Services is a specialist global business providing trustee, agency and escrow services across debt capital markets, syndicated loans, project and export finance, structured finance and escrow solutions. Operating across Europe, Asia, the Middle East and the Americas, the franchise supports more than 1,500 clients and plays a critical role in global capital markets activity. You’ll translate strategy into execution through governance, financial and workforce management, providing business performance oversight for transformation delivery and operating model design. This role offers significant exposure across Product, Operations, Technology, Risk, Finance and Securities Services leadership teams in a complex global matrix. Success is defined by a scalable global operating model, strong commercial performance and disciplined delivery of strategic change supported by robust risk and control outcomes.

What you'll be doing

• Partner with the Global Head of Issuer Services to define and deliver business strategy and a multi-year transformation agenda
• Shape and deliver future-state operating models including organisational design and business simplification initiatives
• Oversee strategic programmes spanning operating model integration, technology modernisation, AI adoption, digital servicing and workflow automation
• Establish architecture and productivity initiatives that improve scalability, client experience and commercial performance
• Own business performance reporting management information and executive governance across the global ISV franchise
• Manage annual planning activity including FRP investment prioritisation, workforce planning and resource allocation
• Govern a global framework for regulatory, audit, non-financial risk and business control activity including key governance forums
• Build alignment between growth ambitions and operational capacity, through demand planning, headcount governance and investment cases

What we're looking for

• Bring significant COO business management or strategy experience within Securities Services, Capital Markets, Markets or Corporate and Institutional Banking
• Demonstrate proven delivery of large-scale business transformation and operating model change, including people and process outcomes
• Apply strong commercial oversight across revenue profitability, cost management productivity, headcount and investment portfolios
• Show deep experience of governance, risk management and control expectations in regulated financial services
• Influence effectively with senior stakeholders including Executive Committee and Managing Director level audiences
• Simplify complex global topics into clear decisions governance and execution plans across a matrix organisation
• Partner confidently across Product, Operations, Technology, Finance, Risk, Compliance and COO functions to deliver shared outcomes
• Offer experience in relevant product areas such as Corporate Trust, Debt Capital Markets, Loan Agency, Escrow, Structured Finance or broader Securities Services

Building a scalable Issuer Services platform

This is a pivotal role in shaping how Issuer Services operates and grows within Securities Services globally. You’ll set the cadence of governance, planning and performance management while overseeing transformation that strengthens scalability and digital servicing. The work is highly connected across functions and regions with clear visibility to senior leaders. If you’re ready to turn strategy into execution at global scale, we’d welcome your application.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.