COO, Global Client Management (Securities Services)

HSBC Holdings plc; Greater London; On-site; GBP 140,000 - 190,000; Full time

Job summary

HSBC Holdings plc is recruiting for a Director, Client Management Chief Operating Officer within Securities Services. You will be the strategic operating partner to the Global Head of Client Management, shaping operating models and transformation to deliver a globally consistent, commercially disciplined client franchise.

You will translate client and business strategy into measurable execution across segmentation, coverage capacity, financial performance, service quality, data, technology and

Qualifications

• Significant senior leadership experience in Securities Services or closely related financial services.
• Proven experience as COO, business manager, transformation leader or strategy/execution lead.
• Deep understanding of client needs and the securities services value chain.
• Strong commercial/financial capability across P&L, pricing, cost-to-serve and investments.

Responsibilities

• Co‑create the global Client Management strategy and develop a multi‑year roadmap and annual plan.
• Own the Client Management performance framework across revenue, profitability and service quality.
• Coordinate business reporting and management information for senior stakeholders.
• Oversee financial, headcount and non-permanent resource planning to align capacity with client value.
• Define global client segmentation and coverage-capacity methodology for allocation of resources.
• Embed client planning, governance and opportunity management across regions and products.
• Shape the global target operating model including mandates and interfaces across functions.
• Direct the Client Management transformation portfolio and streamline journeys (onboarding, planning, governance, renewals).
• Own the data and technology roadmap for Client Management including CRM, analytics and AI-enabled tools.
• Establish first-line governance and risk coordination covering conduct, regulatory and data risks.

Skills

Senior leadership

Strategic operating partner

COO experience

Global matrix organisation

Stakeholder influence

Job description

HSBC Holdings plc is recruiting for a Director, Client Management Chief Operating Officer within Securities Services. You will be the strategic operating partner to the Global Head of Client Management, shaping operating models and transformation to deliver a globally consistent, commercially disciplined client franchise.

You will translate client and business strategy into measurable execution across segmentation, coverage capacity, financial performance, service quality, data, technology and