Global COO, Issuer Services & Transformation

Archer; Greater London; On-site; GBP 180,000 - 280,000; Full time

Job summary

HSBC is seeking a Director, Chief Operating Officer for Issuer Services to partner with the Global Head of Issuer Services. The role focuses on governance, transformation, and a scalable operating model across global regions.

You will influence senior executives and drive cross-functional change in a complex matrix within Securities Services, including product, operations, technology, risk, and finance teams.

Qualifications

• Significant COO or strategy leadership experience in Securities Services or related banking domains.
• Proven delivery of large-scale business transformation and operating model change.
• Strong track record in governance, risk management and control in regulated financial services.

Responsibilities

• Define and deliver business strategy and multi-year transformation for Issuer Services.
• Shape future-state operating models including org design and business simplification.
• Oversee programmes on operating model integration, tech modernisation, AI adoption and automation.
• Establish architecture and productivity initiatives to improve scalability and client experience.
• Own business performance reporting, MI and governance across the global ISV franchise.
• Lead annual planning, FRP investment prioritisation, and workforce planning.

Skills

Strategy execution

Executive stakeholder management

Operating model design

Governance & control

Transformation delivery

Commercial oversight

Regulatory risk awareness

Job description

HSBC is seeking a Director, Chief Operating Officer for Issuer Services to partner with the Global Head of Issuer Services. The role focuses on governance, transformation, and a scalable operating model across global regions.

You will influence senior executives and drive cross-functional change in a complex matrix within Securities Services, including product, operations, technology, risk, and finance teams.