Global Incident Risk Manager – Crisis Response Lead

Amazon Inc.; City Of London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon in London seeks a Risk Manager for High Severity Intelligence (HSI) to lead incident investigations and drive risk reduction across the business. This role emphasizes empathetic leadership, on-call coordination, and clear communication with senior leaders.

You will partner with Legal and stakeholders to meet regulatory standards, while analyzing data to optimize response processes and strengthen safety programs across Last Mile operations.

Qualifications

• Bachelor's degree or equivalent.
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent.
• Experience handling confidential information
• Knowledge of Microsoft Office products and applications at an advanced level
• Experience partnering with cross-functional teams to develop and implement standards, policies and programs or equivalent

Responsibilities

• Participate in on-call rotation, leading incident response activities within the region.
• Own incident investigation end-to-end, identifying contributing factors and recommending risk mitigations.
• Align with key stakeholders and Legal to ensure incident response and risk mitigation actions meet regulatory and compliance requirements.
• Optimise existing workflows and processes for incident response, identifying improvements to drive team effectiveness in an evolving legal and regulatory landscape.
• Own risk programs, driving execution and measuring outcomes against team goals.
• Measure and track program effectiveness within your workstream, surfacing insights and recommendations to leadership.
• Prepare clear incident reports, COEs, and briefing documentation used by senior leaders.
• Communicate proactively with internal stakeholders, negotiating priorities and clarifying what success looks like.

Skills

Emotional intelligence

Crisis management

Incident response

Risk management

Stakeholder management

Written & verbal communication

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Amazon in London seeks a Risk Manager for High Severity Intelligence (HSI) to lead incident investigations and drive risk reduction across the business. This role emphasizes empathetic leadership, on-call coordination, and clear communication with senior leaders.

You will partner with Legal and stakeholders to meet regulatory standards, while analyzing data to optimize response processes and strengthen safety programs across Last Mile operations.