Global HR Controls & Process Re-engineering Leader

JPMorgan Chase & Co.; Christchurch; On-site; GBP 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in United Kingdom is seeking a Control Program Re-engineering Lead within HR Controls, Policy and Infrastructure to drive end-to-end process redesign, automation adoption, and robust change governance.

You will partner with Program Leads, HR teams, and Technology partners to plan, deliver initiatives and ensure strong controls and documentation across the organization. The role focuses on process efficiency, governance, training, and adoption, with opportunities to influence

Qualifications

• Proven experience delivering complex process re-engineering and/or programme/project initiatives within a regulated, process-driven environment.
• Demonstrated experience supporting adoption of new ways of working, including process change, tooling migration, training and rollout planning, and operational readiness.
• Strong governance and delivery discipline, with the ability to manage end-to-end plans, dependencies, and status reporting for senior stakeholders.
• Strong controls mindset with excellent documentation capability, producing clear, accurate, audit-ready documentation.
• Excellent stakeholder management and influencing skills, including the ability to drive outcomes across multiple teams without formal authority and to handle escalations constructively.
• Excellent project management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to use data to diagnose issues, prioritize interventions, and track benefits.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Lead process re-engineering delivery: Own end-to-end delivery of process re-engineering initiatives, including support for automation adoption
• Drive migration to new systems/tooling: Plan and execute migration approaches covering process redesign, operating model impacts, governance, control considerations, training, and rollout/cutover while maintaining service continuity.
• Establish robust change governance: Implement fit-for-purpose governance (delivery plans, milestones, dependencies, decision logs, and executive reporting) to ensure transparent progress tracking and timely escalation.
• Stakeholder management and influence: Act as a senior delivery partner to Program Leads, Technology teams, Employee Relations, Service and Operations, and control partners; align priorities, negotiate trade-offs, and drive decisions through effective influencing skills.
• Embed controls and documentation discipline: Ensure changes are designed and implemented with appropriate controls, documentation, and adherence to required standards and procedures.
• Operational readiness and adoption: Lead change management activities to ensure successful adoption, including communication plans, training needs analysis, materials development, and post-implementation support.
• Continuous improvement and simplification: Identify opportunities to standardize, streamline, and improve processes and reporting, reducing manual effort and operational risk while improving quality outcomes.
• Cross-functional support: Contribute to broader control program management and change initiatives and other strategic projects across HR Controls, Policy and Infrastructure as they arise, providing structured problem-solving, delivery leadership, and hands-on execution.

Skills

Process re-engineering

Change management

Governance

Documentation

Stakeholder management

Project management

Analytics

Communication

Education

Bachelor's degree or equivalent practical experience

Tools

AI tooling

Job description

JPMorgan Chase & Co. in United Kingdom is seeking a Control Program Re-engineering Lead within HR Controls, Policy and Infrastructure to drive end-to-end process redesign, automation adoption, and robust change governance.

You will partner with Program Leads, HR teams, and Technology partners to plan, deliver initiatives and ensure strong controls and documentation across the organization. The role focuses on process efficiency, governance, training, and adoption, with opportunities to influence