Global Head of Customer Experience & Growth

Made in Group; West Yorkshire; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary with a transparent.

Career progression opportunities

Four-day working week

Remote and flexible working

Six weeks of paid annual leave (seven)

Maternity/Paternity leave

Company pension scheme

EV salary sacrifice scheme

Accu Academy for skills development

Bean-to-cup coffee and fresh fruit

Sports and social activities

Job summary

Accu is seeking a Global Customer Director to lead and develop customer-facing teams across the company's B2B operations. The role focuses on elevating the end-to-end customer experience in Accu's e-commerce and offline solutions for high-value accounts.

The successful candidate will align strategies with Accu's mission, integrate AI with human expertise, report to the UK MD, and drive growth through proactive account management on a global scale.

Qualifications

• Values alignment with Accu's values-led culture.
• Demonstrated leadership with strong communication, empathy and adaptability.
• Strong commercial acumen with experience in e-commerce and B2B customer experience improvements.

Responsibilities

• Oversee and develop global customer-facing teams to improve revenue growth and customer satisfaction.
• Lead proactive account management to increase share of wallet and retention for key B2B customers.
• Integrate AI and human support to deliver fast, high-quality customer experiences.
• Set KPIs, report to the board, and drive investments in systems and technologies.
• Manage escalations and ensure consistent, exceptional customer experiences across touchpoints.

Skills

AI integration mindset

Leadership & team development

Commercial acumen

Job description

Accu is seeking a Global Customer Director to lead and develop customer-facing teams across the company's B2B operations. The role focuses on elevating the end-to-end customer experience in Accu's e-commerce and offline solutions for high-value accounts.

The successful candidate will align strategies with Accu's mission, integrate AI with human expertise, report to the UK MD, and drive growth through proactive account management on a global scale.