Global Head of Customer Experience & Growth (4-Day Week)

Accu; West Yorkshire; Hybrid; GBP 70,000 - 87,000; Full time

Benefits offered by this job

4 day working week

Remote and flexible working

6 weeks paid annual leave

Pension scheme

Accu Academy

Job summary

Accu is seeking a Global Customer Director to lead and develop our customer-facing teams across e-commerce and B2B accounts. The role focuses on deepening key account relationships, proactive account management, and driving loyalty and growth through AI-enabled and human-supported interactions.

The position reports to the UK Managing Director and requires a strategic, globally minded leader who can influence cross-functional teams and deliver outstanding customer experiences at scale.

Qualifications

• Experience leading customer facing teams and managing B2B accounts.
• Strong understanding of e-commerce business models.
• Proactive use of AI in customer interactions.

Responsibilities

• Team Oversight: Direct management of senior leaders and 25 specialists; set KPIs; report to the board; propose improvements.
• Growth & Account Management: Develop B2B key accounts; upsell/cross-sell; set growth targets.
• Customer Satisfaction: Support NPS goals; close loops on interactions; ensure consistent experience.
• Global Development: Establish and grow international operations (USA, Australia, EU).

Skills

Leadership

Customer experience

E-commerce

AI technology

Account management

Cross-functional

Strategic thinking

Job description

Accu is seeking a Global Customer Director to lead and develop our customer-facing teams across e-commerce and B2B accounts. The role focuses on deepening key account relationships, proactive account management, and driving loyalty and growth through AI-enabled and human-supported interactions.

The position reports to the UK Managing Director and requires a strategic, globally minded leader who can influence cross-functional teams and deliver outstanding customer experiences at scale.