Global Frontline Technical Support Engineer - Hybrid

Edenred Finland Oy; Swindon; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working environment

Pension scheme – employer 6% with min

Discretionary bonus

Medical & international travel cover

Life insurance

Wellbeing Employee Assistance Program

Holiday trading scheme

Cycle to Work scheme

Employee discount platform

Employee referral bonus scheme

Digital learning platform

In-office snacks

Volunteering programme

Job summary

Edenred PayTech, a subsidiary of the Edenred group, seeks an International Frontline Technical Support Engineer to provide rapid technical response and 24/7 monitoring for PayTech systems. This hybrid role bases in Swindon/London and requires shift work.

You will handle incidents, alerts, and service requests within strict SLAs, support Major Incident Management, and collaborate with Problem Management to prevent recurrence. A degree in CS or related field is required.

Qualifications

• Proficiency in SQL (complex queries) and/or Unix (command-line competence).
• Strong communication and client relationship skills.
• Proven ability to own and resolve complex technical issues.
• Solid Microsoft Office skills.

Responsibilities

• Respond rapidly to system alerts and support tickets, minimising downtime and restoring services within agreed SLAs.
• Manage incidents through to resolution, owning complex technical issues and ensuring a positive client experience.
• Lead and support Major Incident Management activities, coordinating communications and timely resolution.
• Implement system changes per Change Management procedures to reduce operational risk.
• Conduct root cause investigations into recurring incidents and identify preventative solutions.
• Maintain accurate ticket records and audit trails for clients and stakeholders.
• Proactively monitor system performance and service health to identify issues early.
• Escalate recurring problems to Problem Management to improve long-term stability.
• Collaborate with internal teams to resolve service disruptions and improve efficiency.

Skills

SQL

Unix

Communication

Microsoft Office

Education

Degree in Computer Science or related field

Tools

AppDynamics

Jira

Confluence

OpsGenie

Citrix

Job description

Edenred PayTech, a subsidiary of the Edenred group, seeks an International Frontline Technical Support Engineer to provide rapid technical response and 24/7 monitoring for PayTech systems. This hybrid role bases in Swindon/London and requires shift work.

You will handle incidents, alerts, and service requests within strict SLAs, support Major Incident Management, and collaborate with Problem Management to prevent recurrence. A degree in CS or related field is required.