Global Frontline Technical Support Engineer (Hybrid)

Edenred; Swindon; Hybrid; GBP 22,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working environment

Pension scheme – employer 6%

Discretionary bonus scheme

Medical & international travel cover

Life insurance

Wellbeing programme

Cycle to Work

Employee discount platform

Digital learning platform

Job summary

Edenred PayTech in Swindon/London is hiring an International Frontline Technical Support Engineer to provide rapid technical response, advanced system monitoring, and first-line restoration of service for PayTech platforms.

You will manage incidents, alerts, and service requests within SLA timelines, support Major Incident Management, and work on a 24/7 shift pattern in a hybrid environment.

Qualifications

• Must have strong ownership and problem-solving mindset.
• Proficiency with SQL and Unix command-line.
• Excellent communication and client relationship skills.
• Solid MS Office skills and documentation discipline.

Responsibilities

• Respond rapidly to system alerts and tickets, minimising downtime.
• Manage incidents through to resolution with ownership of complex issues.
• Lead Major Incident Management activities and coordinate communications.
• Implement changes per Change Management procedures.
• Perform root cause analysis and recommend preventive measures.
• Maintain accurate ticket records and audit trails.
• Monitor system performance and service health to pre-empt issues.
• Collaborate with internal teams to resolve disruptions and improve efficiency.

Skills

Problem-solving

SQL (complex queries)

Unix (command-line)

Communication skills

MS Office skills

Education

Degree in Computer Science or related field

Tools

AppDynamics

Jira

Confluence

OpsGenie

Citrix

Job description

Edenred PayTech in Swindon/London is hiring an International Frontline Technical Support Engineer to provide rapid technical response, advanced system monitoring, and first-line restoration of service for PayTech platforms.

You will manage incidents, alerts, and service requests within SLA timelines, support Major Incident Management, and work on a 24/7 shift pattern in a hybrid environment.