Global Frontline Tech Support Engineer (Hybrid)

Edenred Group; Swindon; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working environment

25 days annual leave

Pension scheme

Discretionary bonus scheme

Job summary

Edenred PayTech is recruiting an International Frontline Technical Support Engineer to join our 24/7 Service Operations. You will respond to system alerts, manage incidents, and ensure rapid restoration of PayTech systems across shifts in a hybrid model based in Swindon/London.

You will work on incident management, root cause analysis, and continuous service improvements while collaborating with global technical teams.

Qualifications

• A degree in Computer Science or a related field is required.
• Proficiency with SQL and Unix command-line is essential.
• Strong communication and client relationship skills are required.
• Experience with monitoring/incident tools is desirable.

Responsibilities

• Respond rapidly to system alerts and support tickets, minimising downtime and restoring services within SLAs.
• Manage incidents through to resolution, owning complex technical issues and ensuring a positive client experience.
• Lead and support Major Incident Management activities, coordinating communications and actions.
• Implement system changes in accordance with Change Management procedures.
• Conduct root cause investigations into recurring incidents and identify preventative solutions.
• Monitor system performance and service health; escalate issues to Problem Management when needed.
• Collaborate with internal technical teams to resolve disruptions and improve operations.
• Support continuous service improvement initiatives through process optimisation.

Skills

Problem-solving

Ownership

Communication

Microsoft Office

SQL / Unix

Education

Degree in Computer Science or related field

Tools

AppDynamics

Jira

Confluence

OpsGenie

Citrix

Job description

Edenred PayTech is recruiting an International Frontline Technical Support Engineer to join our 24/7 Service Operations. You will respond to system alerts, manage incidents, and ensure rapid restoration of PayTech systems across shifts in a hybrid model based in Swindon/London.

You will work on incident management, root cause analysis, and continuous service improvements while collaborating with global technical teams.