Air Freight Coordinator - Global Shipments, Team-Focused

Confidential; Tandridge; On-site; GBP 32,000 - 39,000; Full time

Job summary

Confidential is seeking an Air Freight Operator to join an established international freight forwarder in Caterham, Surrey. The role focuses on handling day-to-day air freight shipments from booking to completion, liaising with customers, airlines, and suppliers, and ensuring timely, accurate processing across import/export movements.

You will work within a dynamic operations team, managing multiple shipments, checking documentation, and providing updates and quotations as required.

Qualifications

• Experience in an Air Freight Operator / Air Freight Coordinator role.
• Good knowledge of air freight processes, documentation and terminology.
• Experience handling import and/or export shipments.
• Strong customer service and communication skills.
• Ability to manage multiple shipments and competing priorities.
• Good attention to detail and organisational skills.
• Positive, reliable and proactive approach.
• Ability to work effectively as part of a team.

Responsibilities

• Manage air import and export shipments from booking through to completion.
• Prepare and check air freight documentation.
• Liaise with customers, airlines, overseas agents and suppliers.
• Monitor shipment progress and follow up on delays or missing information.
• Respond to customer queries and provide regular shipment updates.
• Support quotations, rate requests and booking arrangements.
• Check supplier invoices, costs and shipment charges.
• Maintain accurate job files and system records.
• Resolve operational issues and escalate where necessary.
• Work closely with colleagues to ensure a smooth and efficient operation.
• Provide a high level of customer service throughout the shipment lifecycle.

Skills

Air freight experience

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Job description

Confidential is seeking an Air Freight Operator to join an established international freight forwarder in Caterham, Surrey. The role focuses on handling day-to-day air freight shipments from booking to completion, liaising with customers, airlines, and suppliers, and ensuring timely, accurate processing across import/export movements.

You will work within a dynamic operations team, managing multiple shipments, checking documentation, and providing updates and quotations as required.