Global Field Tech Support Engineer - Heavy Machinery

Vickerstock; Dungannon; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Overtime allowances

International travel allowances

Technical training and development

Exposure to next-gen recycling tech

International travel and career growth

Job summary

Vickerstock is seeking a Technical Support Engineer for heavy industry in Dungannon. You will act as the technical authority across a range of machinery, supporting customers, dealers and internal service teams while driving engineering excellence.

Global travel is required and training opportunities are provided. The role involves hands-on field engineering, technical planning, and mentoring of Field Service Engineers.

Qualifications

• Degree, HND or recognised apprenticeship in Mechanical, Electrical or Mechatronics Engineering.
• 3+ years' experience working on heavy industrial machinery.
• Experience diagnosing and repairing electrical control systems including PLCs, relays and wiring.
• Experience planning and supporting complex machinery installations.
• Excellent communication skills for technical and non-technical audiences.
• Full driving licence and passport with international travel flexibility.
• Experience with waste management equipment is advantageous.

Responsibilities

• Supporting the Customer Care team by troubleshooting technical issues and coordinating service and breakdown activities.
• Travelling to customer and dealer sites in the UK and internationally to carry out diagnostics, repairs, commissioning and technical support.
• Planning complex machinery installations, reviewing technical drawings, identifying resource requirements and developing installation schedules.
• Diagnosing and resolving faults across hydraulic, mechanical and electrical systems.
• Delivering technical training and mentoring to internal Field Service Engineers and international dealer networks.
• Recording recurring equipment issues and working with the Product Solutions Manager to support product improvements.

Skills

Fault-finding

Electrical control systems

Mechanical troubleshooting

PLC wiring

Installation planning

Communication skills

Education

Degree, HND or apprenticeship in Mechanical/Electrical/Mechatronics

Tools

CRM software

Field Service Management

Job description

Vickerstock is seeking a Technical Support Engineer for heavy industry in Dungannon. You will act as the technical authority across a range of machinery, supporting customers, dealers and internal service teams while driving engineering excellence.

Global travel is required and training opportunities are provided. The role involves hands-on field engineering, technical planning, and mentoring of Field Service Engineers.