Global Exams Services Transformation Lead

Cambridge University Press; Cambridge; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

28 days annual leave

Private medical and Permanent Health

Discretionary annual bonus

Group pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment in Cambridge is seeking a Senior Process Manager to lead end-to-end Exams Services process improvement and transformation across global operations.

You will design governance, drive change programs, and partner with Technology, Product and Customer Services to deliver compliant, efficient services.

Hybrid role with 40-60% in office; strong Lean Six Sigma, stakeholder influence and data-driven decision making are essential.

Qualifications

• Lean Six Sigma Green Belt level or higher.
• Experience leading large-scale change in complex, global environments.
• Strong understanding of operational process design, governance, quality and regulatory compliance.
• Exceptional stakeholder management and influencing skills across cross-functional teams.
• Advanced analytical and data-driven decision making capabilities.
• Excellent communication skills to engage and inspire all levels.
• Collaborative, innovative mindset with a focus on continuous improvement.

Responsibilities

• Lead design, governance and continuous improvement of end-to-end Exams Services processes from entries through results release and certification.
• Drive and embed complex change and transformation programmes across global, matrixed teams.
• Support implementation of new technology-enabled assessment products into BAU operations.
• Build strong alliances and influence senior stakeholders across Exams Services, Assessment Operations, Product, Technology and Customer Services.
• Use data, KPIs and analytics to inform decisions, measure impact and drive improvements.
• Lead root cause analysis on major operational incidents and implement sustainable improvements.
• Champion best practice and foster a culture of innovation and development.

Skills

Lean Six Sigma Green Belt

Change management

Stakeholder management

Process design

Analytical thinking

Communication

Collaboration

Regulatory compliance

Job description

Cambridge University Press & Assessment in Cambridge is seeking a Senior Process Manager to lead end-to-end Exams Services process improvement and transformation across global operations.

You will design governance, drive change programs, and partner with Technology, Product and Customer Services to deliver compliant, efficient services.

Hybrid role with 40-60% in office; strong Lean Six Sigma, stakeholder influence and data-driven decision making are essential.