Senior Process Manager, Exams Services - 7621

Cambridge University Press; Cambridge; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

28 days annual leave

Private medical and Permanent Health

Discretionary annual bonus

Group pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment in Cambridge is seeking a Senior Process Manager to lead end-to-end Exams Services process improvement and transformation across global operations.

You will design governance, drive change programs, and partner with Technology, Product and Customer Services to deliver compliant, efficient services.

Hybrid role with 40-60% in office; strong Lean Six Sigma, stakeholder influence and data-driven decision making are essential.

Qualifications

• Lean Six Sigma Green Belt level or higher.
• Experience leading large-scale change in complex, global environments.
• Strong understanding of operational process design, governance, quality and regulatory compliance.
• Exceptional stakeholder management and influencing skills across cross-functional teams.
• Advanced analytical and data-driven decision making capabilities.
• Excellent communication skills to engage and inspire all levels.
• Collaborative, innovative mindset with a focus on continuous improvement.

Responsibilities

• Lead design, governance and continuous improvement of end-to-end Exams Services processes from entries through results release and certification.
• Drive and embed complex change and transformation programmes across global, matrixed teams.
• Support implementation of new technology-enabled assessment products into BAU operations.
• Build strong alliances and influence senior stakeholders across Exams Services, Assessment Operations, Product, Technology and Customer Services.
• Use data, KPIs and analytics to inform decisions, measure impact and drive improvements.
• Lead root cause analysis on major operational incidents and implement sustainable improvements.
• Champion best practice and foster a culture of innovation and development.

Skills

Lean Six Sigma Green Belt

Change management

Stakeholder management

Process design

Analytical thinking

Communication

Collaboration

Regulatory compliance

Job description

Job Title: Senior Process Manager – Exams Services

Salary: £45,100 - £60,400 per annum

Location: Cambridge, UK (with hybrid working, 40–60% in office)

Contract: Permanent, Full time (35 hours per week)

Are you ready to lead operational excellence and drive transformation during an exciting time for Exams Services?

We are looking for a Senior Process Manager who will play a pivotal role in transforming Exams Services worldwide. If you're passionate about operational excellence, digital transformation, and inspiring teams to deliver their best, this is your opportunity to shape the future of education with us.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

As a Senior Process Manager within Exams Services, you'll lead large-scale process improvement, process design, and transformation initiatives across the end-to-end exams' lifecycle, ensuring our services are innovative, efficient, compliant, and deliver outstanding value to learners worldwide.

Key responsibilities include:

• Leading the design, governance and continuous improvement of end-to-end Exams Services processes, from entries through to results release and certification.
• Driving and embedding complex change and transformation programmes across global, matrixed teams.
• Supporting the successful implementation of new technology-enabled assessment products and digital testing solutions into BAU operations.
• Building strong alliances and influencing senior stakeholders across Exams Services, Assessment Operations, Product, Technology, Customer Services and beyond.
• Using data, KPIs and analytics to inform decisions, measure impact and drive continuous improvement.
• Leading root cause analysis on major operational incidents and implementing sustainable improvements.
• Championing best practice, fostering a culture of innovation, and supporting the professional development of colleagues.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About you

You are a strategic and forward-thinking leader with a passion for operational excellence, transformation, and continuous improvement. You thrive in complex, fast-paced environments and have a proven ability to turn strategy into practical, measurable outcomes.

You will bring:

• Advanced expertise in process improvement (Lean Six Sigma Green Belt level or higher).
• Proven experience leading large-scale change, process improvement and transformation in complex, global environments.
• Strong understanding of operational process design, governance, quality and regulatory compliance.
• Exceptional stakeholder management and influencing skills, with the ability to build strong cross-functional relationships.
• Advanced analytical and data-driven decision-making abilities.
• Excellent communication skills, able to engage and inspire at all levels.
• A collaborative, innovative mindset and a commitment to continuous improvement.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 2nd October. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on 9th October and 14th October.

If you are shortlisted and progressed through the stages, you can expect:

• 1st stage in-person interview at our offices in Cambridge.
• There may be a potential task to be given to shortlisted candidates, which will be sent in advance.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.