Operations Lead – Digital Transformation & IELTS Delivery

Cambridge University Press & Assessment; Cambridge; Hybrid; GBP 30,000 - 39,000; Full time

Benefits offered by this job

28 days annual leave + bank holidays

Private medical & PHI

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment in Cambridge is seeking an Operations Support Manager to coordinate IELTS Trial Testing operations with the British Council and IDP Australia. You will ensure processes run on time and support the transition from paper to digital delivery.

You will lead a team of Operations Administrators, drive continuous improvement, manage reporting and data analysis, and maintain documentation while representing IELTS in meetings.

Qualifications

• Highly organised operations professional with experience in a complex environment.
• Experience supervising and motivating teams.
• Excellent written and spoken English.

Responsibilities

• Coordinate day-to-day operational processes and monitor delivery against schedules.
• Act as an escalation point for operational issues, risks and challenges, providing support and guidance to team members.
• Lead and support continuous improvement, change and training initiatives across the team.
• Manage and develop a team of Operations Administrators.
• Support reporting, data analysis and operational decision-making through data collation and review.
• Maintain and improve operational documentation, procedures and communications for internal and external stakeholders.
• Represent IELTS at meetings and deputise for management when required.
• Support the implementation of new systems, processes and ways of working to enhance operational effectiveness.

Skills

Operations management

Team supervision

Planning

Prioritisation

Relationship management

Problem solving

English proficiency

Job description

Cambridge University Press & Assessment in Cambridge is seeking an Operations Support Manager to coordinate IELTS Trial Testing operations with the British Council and IDP Australia. You will ensure processes run on time and support the transition from paper to digital delivery.

You will lead a team of Operations Administrators, drive continuous improvement, manage reporting and data analysis, and maintain documentation while representing IELTS in meetings.