Global Results & Recognition Operations Lead (Hybrid)

Cambridge University Press & Assessment; Cambridge; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

28 days annual leave

Private medical and PHI

Discretionary annual bonus

Group personal pension

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a Senior Operations Manager – Results & Recognition to lead the critical operations that release IELTS results globally. The role demands strong leadership, regulatory focus, and ongoing improvements to processes and governance.

Based in Cambridge with hybrid working, you will oversee a dedicated team, ensure documentation is up to date, and partner with IELTS and security teams to protect the integrity of the results and recognition systems

Qualifications

• Strategic and operational responsibility for the release of IELTS results.
• Experience with regulatory compliance and quality standards.
• Experience leading a Results & Recognition team.
• Ability to collaborate with IELTS partners and the Centralised Security team.

Responsibilities

• Lead and manage the Results & Recognition team, fostering a high‑performance culture.
• Oversee the accurate and timely release of results, ensuring all processes meet regulatory requirements.
• Ensure policies, documentation, and SOPs are current, consistent, and aligned with best practice.
• Drive process improvement to keep operations lean, efficient, and quality‑focused.
• Work with IELTS partners and Centralised Security to raise, investigate, and resolve security‑related cases.
• Manage global data and records for organisations that recognise IELTS results.
• Collaborate with partner Stakeholder Teams to enhance recognition management policies and processes.
• Serve as the subject matter expert for results management and recognition governance.
• Provide insights, guidance, and operational expertise to support the integrity and reputation of the IELTS test.

Skills

Regulatory knowledge

IELTS knowledge

Stakeholder management

Change management

Strategic alignment

Global English testing

Job description

Cambridge University Press & Assessment is seeking a Senior Operations Manager – Results & Recognition to lead the critical operations that release IELTS results globally. The role demands strong leadership, regulatory focus, and ongoing improvements to processes and governance.

Based in Cambridge with hybrid working, you will oversee a dedicated team, ensure documentation is up to date, and partner with IELTS and security teams to protect the integrity of the results and recognition systems