Global Digital Marketing Executive

Dorchester Collection

Greater London

Híbrido

GBP 45.000 - 60.000

Tempo integral

14 dias+

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Benefícios oferecidos por esta vaga

Complimentary stays

50% off bars and restaurants

Refer a friend bonus

World class development opportunities

Social events throughout the year

Free Workday Lunches via prepaid card

Rental deposit loan and cycle to work

Discount platform access

Resumo da vaga

Dorchester Collection is seeking a Global Digital Marketing Executive to lead UK and global CRM and digital marketing efforts. You will drive campaigns across CRM, paid search and paid social, partnering with hotel teams to ensure top-tier guest experiences.

This role offers collaboration with agencies, data-driven decision making, and opportunities to innovate with personalisation and customer journeys, while maintaining brand integrity and commercial focus.

Qualificações

Experience in performance marketing and CRM within luxury hospitality, travel, or premium brands.
Hands-on with Google Ads, Meta, programmatic channels and CRM platforms.
Able to manage multi-property or multi-market campaigns with data-driven insights.

Responsabilidades

Execute and optimise global digital marketing across CRM, paid search, paid social and other channels.
Manage global CRM communications calendar with hotel marketing teams.
Coordinate campaign planning and content deployment with global team and hotel stakeholders.
Manage CRM campaigns end-to-end using designated platforms, including segmentation, setup, testing and QA.
Collaborate with hotels on content, targeting and creative development for guest communications.
Monitor, analyse and report CRM campaign performance to drive engagement and revenue.
Coordinate paid search and paid social campaigns with agency partners, ensuring timely delivery within budget.
Report on paid media performance and provide actionable recommendations for optimisation.
Support CRM innovation initiatives such as personalisation and customer journey enhancements.
Contribute to broader digital projects to improve engagement across channels.
Support strategic digital initiatives with internal and external stakeholders.

Conhecimentos

Performance marketing

CRM experience

GA4 analytics

Campaign planning

Stakeholder management

Data-driven decisions

Strong communication

English proficiency

Formação

Degree in marketing or related field

Ferramentas

Google Ads

Meta Business Suite

DV360

Salesforce Marketing Cloud

Adobe Campaign

ClickUp / Monday.com

Descrição da vaga

We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Digital Marketing Executive you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As a Global Digital Marketing Executive for Dorchester Collection, here are just some of the great benefits you will receive:

Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
50% off at bars and restaurants within all our Dorchester Collection hotels
Refer a friend bonus scheme
World class development opportunities
Social events throughout the year
Free Workday Lunches in the form of a prepaid contactless card
Rental deposit loan, season ticket loan and cycle to work scheme
Exclusive Access to a discount platform featuring 1000s of retailers

What you’ll do

You’ll love what you do and take pride in delighting our guests. In this role, you will:

Be responsible for the execution and optimisation of global digital marketing activity across CRM, paid search, paid social and wider digital marketing channels, ensuring guests receive nothing but the best experience.
Manage and maintain the global CRM communications calendar in collaboration with hotel marketing teams, ensuring campaigns are aligned with business priorities and commercial objectives.
Act as the primary point of contact and liaison between the global team and hotel stakeholders for the coordination of campaign planning, content development and deployment schedules.
Manage and execute all CRM campaigns through designated marketing platforms, including Microsoft Dynamics and SevenRooms, covering audience segmentation, campaign set-up, testing, deployment and quality assurance.
Work closely with hotels on campaign content, targeting and creative development to deliver engaging and relevant guest communications.
Monitor, analyse and report on CRM campaign performance, providing actionable insights and recommendations to improve engagement, conversion and commercial results.
Coordinate the execution and optimisation of paid search and paid social campaigns in partnership with appointed agency partners, ensuring campaigns are delivered on time and within budget.
Report on paid media performance, presenting key metrics, trends and recommendations to stakeholders and supporting ongoing optimisation efforts.
Support the Global Digital Marketing Manager in the development and implementation of CRM innovation initiatives, including personalisation, automation and customer journey enhancements.
Contribute to wider digital communication and customer experience projects, helping to identify opportunities to improve digital engagement across channels.
Support the Global Head of Digital on strategic digital projects and initiatives, collaborating with internal and external stakeholders to drive the continued evolution of the digital marketing function.
Embody and promote the company's values of Passion, Personality, Respect, Working Together and Creativity in all aspects of the role.

The items shared are the essence of a day in the life of a Global Digital Marketing Executive, but we’ll make sure you are provided with specifics on how we deliver on our vision.

The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge, with one day working from home on Fridays.

What you’ll bring

Previous experience in performance marketing and CRM in luxury hospitality, travel, or premium lifestyle brands
Hands-on expertise across Google Ads, Meta Business Suite, programmatic (DV360 or similar), and at least one enterprise CRM platform (Salesforce Marketing Cloud, Adobe Campaign, or equivalent)
Experience with a project management tool like Click Up, Monday.com or equivalent
Fluent in GA4; able to pull and interpret data and translate it into actionable commercial decisions
Experience with multi-property or multi-market campaign planning
Ability to manage upwards and sideways across hotel commercial teams, balancing multiple stakeholders without direct authority
Strategic thinker who can balance brand integrity with revenue ambition
Degree in marketing, business, or related field, or equivalent commercial experience
You have a talent for marketing and apply a methodical and analytical approach to your work.
You are a self-starter, show initiative and possess excellent organisational and time management skills with the ability to multitask and prioritise workload with strong attention to detail.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
English is the primary language used by our team. You can comfortably communicate in this language. Additional languages such as French and/or Italian would be an asset.

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

Reference

2026-6550

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