Global Delivery Manager

Hitachi, Ltd.; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Health and wellness plan

Private healthcare

Pension scheme

Annual volunteering day

Discounted gym memberships

Job summary

GlobalLogic, a Hitachi Group Company, is seeking an AVP - Global Delivery Manager to lead delivery excellence across strategic client engagements in BFSI, aligning transformation programs with business goals and measurable outcomes.

You will lead globally distributed teams across multiple delivery locations, drive transformation initiatives, and serve as a trusted advisor to senior client stakeholders, including CIOs, CTOs, and business leaders.

Qualifications

• 15+ years leading large-scale technology delivery programs.
• Strong BFSI experience in Wealth Management, Private Banking, or Asset Management.
• Global delivery organizations and complex transformation programs.
• Client-facing leadership with senior stakeholder engagement.
• Experience forecasting, managing delivery financials, and commercial performance.
• Experience with AI-first delivery practices.

Responsibilities

• Own end-to-end delivery across assigned accounts, ensuring quality, predictability, and client satisfaction.
• Drive delivery governance, operational excellence, risk management, and continuous improvement.
• Lead global teams across multiple delivery locations to provide seamless client experience.
• Promote adoption of AI-enabled delivery practices and engineering best practices.
• Build trusted relationships with senior client stakeholders, including CIOs and CTOs.
• Partner with Account Managers to identify and pursue growth opportunities.
• Manage portfolio financial performance, including revenue, margin, utilization, and forecasting.
• Coach and mentor delivery leaders and future talent.

Skills

Delivery leadership

BFSI experience

Global delivery

Client-facing leadership

Delivery financials

AI-first delivery

Cloud & AI

Matrix organization

Account growth

Job description

Job Description

GlobalLogic, a Hitachi Group Company, is a leader in digital engineering, helping organizations design and build innovative products, platforms, and digital experiences.We partner with leading Financial Services organizations to deliver large-scale digital transformation, cloud, data, AI, and platform modernization initiatives across global delivery models.

About the Role

As an Associate Vice President (AVP) - Global Delivery Manager (GDM), you will be accountable for delivery excellence, client satisfaction, operational performance, and profitable growth across strategic client engagements.

Working in partnership with Account Leadership, you will lead globally distributed teams, drive transformation initiatives, and serve as a trusted advisor to senior client stakeholders. The ideal candidate will have strong BFSI experience, with expertise in Wealth Management, Private Banking, Asset Management, or Investment Services.

Requirements

• 15+ years of experience leading large-scale technology delivery programs.
• Strong Banking, Financial Services & Insurance (BFSI) experience, preferably within Wealth Management, Private Banking, or Asset Management.
• Proven experience managing global delivery organizations and complex transformation programs.
• Strong client-facing leadership with experience engaging senior business and technology stakeholders.
• Experience managing delivery financials, forecasting, and commercial performance.
• Experience in managing outcome and/or output-oriented engagements in a global delivery model
• Exposure to driving delivery-led account growth
• Exposure to working in a matrix structure
• Hands‑on experience with AI‑first software delivery practices
• Relevant technical certifications, will be a nice to have
• Knowledge of Cloud, Data, Digital Transformation, AI, and modern engineering practices.
• Excellent communication, leadership, and stakeholder management skills.

Key Success Measures

• Client Satisfaction (CSAT/NPS)
• Delivery Quality and Predictability
• Revenue Growth and Margin Performance
• Successful Program Outcomes
• Employee Engagement and Retention
• Account Expansion and Strategic Relationship Growth

Job Responsibilities

Delivery Leadership & Governance

• Own end-to-end delivery across assigned accounts, ensuring quality, predictability, and client satisfaction.
• Drive delivery governance, operational excellence, risk management, and continuous improvement.
• Lead global teams across multiple delivery locations to provide seamless client experience.
• Promote adoption of AI-enabled delivery practices and engineering best practices.

Client Relationship Management

• Build trusted relationships with senior client stakeholders, including CIOs, CTOs, and business leaders.
• Act as a strategic advisor, aligning technology delivery with client business objectives.
• Drive customer satisfaction, account advocacy, and executive stakeholder engagement.

Growth & Commercial Management

• Partner with Account Managers to identify and pursue growth opportunities.
• Support solution development, proposals, and strategic account planning.
• Manage portfolio financial performance, including revenue, margin, utilization, and forecasting.

Leadership & Talent Development

• Build and develop high-performing delivery teams.
• Coach and mentor delivery leaders and future talent.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.

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What we offer

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.