Global Delivery Manager IRC302170

GlobalLogic Inc.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private healthcare

Annual volunteering day

Job summary

GlobalLogic, a Hitachi Group Company, seeks an AVP – Global Delivery Manager to lead delivery excellence, client satisfaction, and profitable growth across strategic client engagements. You will drive transformation initiatives, and serve as a trusted advisor to senior client stakeholders, with strong BFSI experience including Wealth Management and Asset Management.

The role requires leading globally distributed teams, managing outcomes, and expanding account opportunities, with a focus on

Qualifications

• 15+ years of experience leading large-scale technology delivery programs.
• Strong Banking, Financial Services & Insurance (BFSI) experience, preferably within Wealth Management, Private Banking, or Asset Management.
• Proven experience managing global delivery organizations and complex transformation programs.
• Strong client-facing leadership with experience engaging senior business and technology stakeholders.

Responsibilities

• Own end-to-end delivery across assigned accounts, ensuring quality, predictability, and client satisfaction.
• Drive delivery governance, operational excellence, risk management, and continuous improvement.
• Lead global teams across multiple delivery locations to provide seamless client experience.
• Promote adoption of AI-enabled delivery practices and engineering best practices.

Skills

Delivery Execution

Program Governance

Program Management

Job description

General Business Project/Program Management

Experience

15+ years

Location

United Kingdom - London

Skills

Delivery Execution, Program Governance, Program Management

GlobalLogic, a Hitachi Group Company, is a leader in digital engineering, helping organizations design and build innovative products, platforms, and digital experiences. We partner with leading Financial Services organizations to deliver large-scale digital transformation, cloud, data, AI, and platform modernization initiatives across global delivery models.

About the Role

About the Role
As an Associate Vice President (AVP) – Global Delivery Manager (GDM), you will be accountable for delivery excellence, client satisfaction, operational performance, and profitable growth across strategic client engagements.
Working in partnership with Account Leadership, you will lead globally distributed teams, drive transformation initiatives, and serve as a trusted advisor to senior client stakeholders. The ideal candidate will have strong BFSI experience, with expertise in Wealth Management, Private Banking, Asset Management, or Investment Services.

Requirements

• 15+ years of experience leading large-scale technology delivery programs.
• Strong Banking, Financial Services & Insurance (BFSI) experience, preferably within Wealth Management, Private Banking, or Asset Management.
• Proven experience managing global delivery organizations and complex transformation programs.
• Strong client-facing leadership with experience engaging senior business and technology stakeholders.
• Experience managing delivery financials, forecasting, and commercial performance.
• Experience in managing outcome and/or output-oriented engagements in a global delivery model
• Exposure to driving delivery-led account growth
• Exposure to working in a matrix structure
• Hands‑on experience with AI‑first software delivery practices
• Relevant technical certifications, will be a nice to have
• Knowledge of Cloud, Data, Digital Transformation, AI, and modern engineering practices.
• Excellent communication, leadership, and stakeholder management skills.

Key Success Measures

• Client Satisfaction (CSAT/NPS)
• Delivery Quality and Predictability
• Revenue Growth and Margin Performance
• Successful Program Outcomes
• Employee Engagement and Retention
• Account Expansion and Strategic Relationship Growth

Job responsibilities

Delivery Leadership & Governance

Own end-to-end delivery across assigned accounts, ensuring quality, predictability, and client satisfaction.
Drive delivery governance, operational excellence, risk management, and continuous improvement.
Lead global teams across multiple delivery locations to provide seamless client experience.
Promote adoption of AI-enabled delivery practices and engineering best practices.

Client Relationship Management

Build trusted relationships with senior client stakeholders, including CIOs, CTOs, and business leaders.
Act as a strategic advisor, aligning technology delivery with client business objectives.
Drive customer satisfaction, account advocacy, and executive stakeholder engagement.

Growth & Commercial Management

Partner with Account Managers to identify and pursue growth opportunities.
Support solution development, proposals, and strategic account planning.
Manage portfolio financial performance, including revenue, margin, utilization, and forecasting.

Leadership & Talent Development

Build and develop high-performing delivery teams.
Coach and mentor delivery leaders and future talent.
Foster a culture of accountability, innovation, collaboration, and continuous learning.

What we offer

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region supports a hybrid model that can flex across a wide spectrum of working options determined by business, customer and individual needs.

You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), discounted gym memberships, and in office yoga sessions and massages. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social with trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation, and we actively welcome applications from people with a disability or long-term health condition. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum essential criteria for this vacancy.

We are committed to providing reasonable adjustments. If you require any adjustments for the application process, the interview, or the job itself, or if you need this information in an accessible format, please contact [e-mail] .

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.