Delivery Manager - BFSI

Hitachi, Ltd.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

GlobalLogic seeks a Delivery Manager to drive delivery excellence, client satisfaction, and profitable growth across client engagements. You will lead distributed teams, oversee transformation initiatives, and advise senior stakeholders in BFSI accounts with cloud/data/AI focus.

The role requires strong leadership, financial acumen, and hands-on experience guiding AI-enabled delivery and AI SDLC practices, across multiple locations within a hybrid work model.

Qualifications

• 10+ years leading large-scale technology delivery programs.
• Strong BFSI domain expertise (wealth management, private banking, asset management).
• Proven track record managing delivery organizations and large-scale transformations.
• Experience engaging senior business and technology stakeholders.
• Financial & commercial acumen, including forecasting and performance across engagements.
• Broader technical knowledge across Cloud, Data, Digital Transformation, AI and modern engineering.
• Excellent communication, leadership and stakeholder management skills.
• Strong understanding of AI-assisted delivery and AI SDLC; hands-on AI deployment is a plus.

Responsibilities

• Own end-to-end delivery across accounts, ensuring quality, predictability, and client satisfaction.
• Drive delivery governance, operational excellence, risk management, and continuous improvement.
• Lead teams across multiple delivery locations to provide seamless client experience.
• Promote adoption of AI-enabled delivery practices and engineering best practices.
• Build trusted relationships with CIOs, CTOs and business leaders.
• Drive growth opportunities and manage portfolio financial performance.
• Coach and mentor delivery leaders and future talent.

Skills

Delivery leadership

BFSI domain

Delivery governance

Client relationship

Financial acumen

Cloud & AI

Communication skills

AI SDLC

Job description

Job Description

As a Delivery Manager, you will be accountable for delivery excellence, client satisfaction, operational performance, and profitable growth across client engagements.
Working in partnership with Account Leadership, you will lead distributed teams, drive transformation initiatives, and serve as a trusted advisor to senior client stakeholders. The ideal candidate will have strong BFSI experience, with expertise in Wealth Management, Private Banking, Asset Management, or Investment Services.

Requirements

• 10+ years of experience leading large-scale technology delivery programs.
• Strong BFSI domain expertise, preferably within Wealth Management, Private Banking, or Asset Management.
• Proven track record managing delivery organizations and large-scale transformation programs.
• Strong client-facing leadership, with demonstrated experience engaging senior business and technology stakeholders.
• Financial & commercial acumen, including experience managing delivery financials, forecasting, and commercial performance across T&M, fixed capacity, fixed price, and fixed outcome engagements.
• Broad technical knowledge across Cloud, Data, Digital Transformation, AI, and modern engineering practices.
• Excellent communication, leadership, and stakeholder management skills.
• Strong understanding of AI-assisted delivery and the AI Software Development Life Cycle (AI SDLC/DLC) is required; hands‑on experience implementing AI solutions is a strong plus.

Job Responsibilities

Delivery Leadership & Governance

• Own end-to-end delivery across assigned accounts, ensuring quality, predictability, and client satisfaction.
• Drive delivery governance, operational excellence, risk management, and continuous improvement.
• Lead teams across multiple delivery locations to provide seamless client experience.
• Promote adoption of AI-enabled delivery practices and engineering best practices.

Client Relationship Management

• Build trusted relationships with senior client stakeholders, including CIOs, CTOs, and business leaders.
• Act as a strategic advisor, aligning technology delivery with client business objectives.
• Drive customer satisfaction, account advocacy, and executive stakeholder engagement.

Growth & Commercial Management

• Partner with Account Managers to identify growth opportunities.
• Support solution development, proposals, and strategic account planning.
• Manage portfolio financial performance, including revenue, margin, utilization, and forecasting.

Leadership & Talent Development

• Build and develop high‑performing delivery teams (of 50 to 100)
• Coach and mentor delivery leaders and future talent.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.

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What we offer

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.