Leeds-Based Hybrid Customer Experience Specialist

TTEC; Leeds; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Private medical insurance

Paid sick leave

25 days annual leave

Performance bonuses

Job summary

TTEC in Leeds, United Kingdom, is seeking a Customer Service Representative to join our hybrid team. You’ll interact with customers and retailers, investigate issues, and resolve cases promptly to ensure a positive experience.

The role requires previous customer service experience, strong time management, and good communication. We offer a hybrid schedule with two days on-site and three at home, base pay and performance bonuses, plus private medical insurance and generous leave.

Qualifications

• Experience in customer service.
• Proven track record of turning dissatisfied customers into positive experiences.
• Strong time and workload management skills.
• Diploma in Mathematics and English language or equivalent.
• Strong interest or working knowledge of cars/commercial vehicles.

Responsibilities

• Interact directly with customers/retailers to investigate and resolve cases promptly.
• Own each case and communicate with stakeholders to ensure satisfactory outcomes.
• Provide proactive coaching to partners and participate in aged case reviews.

Skills

Customer service

Case resolution

Time management

MS Office

Education

Diploma in Mathematics and English

Tools

CRM software

Job description

TTEC in Leeds, United Kingdom, is seeking a Customer Service Representative to join our hybrid team. You’ll interact with customers and retailers, investigate issues, and resolve cases promptly to ensure a positive experience.

The role requires previous customer service experience, strong time management, and good communication. We offer a hybrid schedule with two days on-site and three at home, base pay and performance bonuses, plus private medical insurance and generous leave.