Global Customer Service Coordinator | Empathy-Driven Support

WSET; Greater London; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual Leave 27 days

Pension options

Health insurance

Vitality scheme

Eye voucher

Office perks

Job summary

WSET in London is seeking a Customer Service Coordinator to deliver high-quality support to our customers across multiple channels. You will handle enquiries, resolve issues promptly and work with APPs and students to uphold service standards.

The role emphasizes continuous improvement, collaboration with internal teams, and alignment with WSET values. The successful candidate will bring proven customer service experience, excellent English communication, and a proactive, solution-focused

Qualifications

• Experience of high-paced customer service environments, interacting with customers via variety of channels e.g. email, phone, webchat etc.
• Strong track record of personal performance and achieving objectives.
• Ability to collaborate across workstreams and find creative solutions to business challenges.
• Excellent written and verbal communication skills in English

Responsibilities

• Provide a consistently high level of customer service to all WSET customers.
• Take ownership of providing resolutions to customer service enquiries received via any Customer Service channel in a manner consistent with WSET’s Customer Service principles and agreed time frames.
• Support administration of WSET services in line with operational plans to deliver exceptional customer service to both APPs and students.
• Proactively learn about responsibilities, processes and tools used by different WSET departments to contribute to efficient resolution of customer queries.
• Contribute to creating an environment of continuous improvement and customer excellence to deliver an efficient, best-in-class service for our customers.
• Engender a customer focused and global approach through exemplary role-modelling.
• Work in partnership with other internal teams, in delivering WSET services and addressing customer queries.
• Champion and communicate customer service imperatives and actions across the business, collaborating with relevant stakeholders.

Skills

Customer service

Performance

Collaboration

English communication

Job description

WSET in London is seeking a Customer Service Coordinator to deliver high-quality support to our customers across multiple channels. You will handle enquiries, resolve issues promptly and work with APPs and students to uphold service standards.

The role emphasizes continuous improvement, collaboration with internal teams, and alignment with WSET values. The successful candidate will bring proven customer service experience, excellent English communication, and a proactive, solution-focused