Wine-Focused Supervisor: Service Leader

Humble Grape; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% staff discount across Humble Grape

Cycle to Work Scheme

Reward & Recognition Platform for top‑

Supplier trips and wine tastings

Annual staff events

Generous referral bonus program

Job summary

Humble Grape in London invites a hands-on Supervisor to join our busy Canary Wharf team. You will lead service excellence, share wine knowledge, and ensure guests enjoy memorable experiences in a fast-paced setting.

We value a passion for wine, strong hosting and communication, and a professional presentation. WSET qualifications are a plus, and you must have the right to work in the United Kingdom. Training and development opportunities are available as we expand.

Qualifications

• Experience in a busy restaurant or bar.
• Passion for service excellence and a love for wine.
• Strong hosting and communication skills; positive, respectful approach.
• Proficient English with good grooming and presentation.
• Right to work in the United Kingdom.

Responsibilities

• Delivering exceptional wine knowledge and service.
• Understanding our guests' needs to create memorable experiences.
• Thriving in a fast-paced environment while maintaining top-quality service.
• Handling customer complaints efficiently and professionally.

Skills

Wine knowledge

Customer service

Communication

English language

Education

WSET qualifications

Job description

Humble Grape in London invites a hands-on Supervisor to join our busy Canary Wharf team. You will lead service excellence, share wine knowledge, and ensure guests enjoy memorable experiences in a fast-paced setting.

We value a passion for wine, strong hosting and communication, and a professional presentation. WSET qualifications are a plus, and you must have the right to work in the United Kingdom. Training and development opportunities are available as we expand.