London-Based Customer Experience Coordinator

WSET; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave 27 days + holidays and 5-

Pension options

Health insurance

Cycle2Work

Development: in-house wines/spirits/be

Job summary

WSET in London is seeking a Customer Service Coordinator to join our on-site team. You will respond to customer enquiries across channels and uphold KPI/SLAs while supporting APPs and students with high-quality service.

The role emphasizes continuous improvement, collaboration with internal teams, and maintaining customer-centric standards. We offer generous benefits, including annual leave, pension, and health insurance, plus development through WSET qualifications.

Qualifications

• Experience in fast-paced customer service environments across multiple channels (email, phone, chat).
• Strong written and verbal English communication skills.

Responsibilities

• Provide high-level customer service across channels and meet KPI/SLAs.
• Support administration of services to APPs and students.
• Collaborate with internal teams to resolve queries efficiently and improve processes.

Skills

Customer service

Multi-channel support

English communication

Cross-team collaboration

Problem solving

LMS experience

Tools

Case management software

Job description

WSET in London is seeking a Customer Service Coordinator to join our on-site team. You will respond to customer enquiries across channels and uphold KPI/SLAs while supporting APPs and students with high-quality service.

The role emphasizes continuous improvement, collaboration with internal teams, and maintaining customer-centric standards. We offer generous benefits, including annual leave, pension, and health insurance, plus development through WSET qualifications.