Global Customer Experience Coordinator

WSET; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual Leave 27 days

Pension

Health insurance

Eye voucher

Nespresso coffee

Cycle2Work

Professional development

Job summary

WSET UK is seeking a Customer Service Coordinator to join our global team in London. You will respond to customer inquiries across channels, uphold KPI/SLA targets, and support APPs and students with efficient, high-quality service in line with WSET principles.

The role emphasizes continuous improvement, collaboration across departments, and a customer-centric approach. Strong English communication and experience in fast-paced environments are essential for success.

Qualifications

• Experience in high-paced customer service environments across multiple channels.
• Strong track record of meeting objectives and KPIs.
• Ability to collaborate across workstreams and drive solutions.
• Excellent written and verbal communication in English.

Responsibilities

• Provide consistently high level of customer service to all WSET customers across channels.
• Support administration of WSET services for APPs and students.
• Learn processes/tools across departments to resolve queries efficiently.
• Contribute to continuous improvement and best-in-class service.
• Collaborate with internal teams and communicate customer service imperatives.

Skills

High-paced CS

Performance targets

Cross-workstream collab

Excellent English comms

Tools

Case management software

Job description

WSET UK is seeking a Customer Service Coordinator to join our global team in London. You will respond to customer inquiries across channels, uphold KPI/SLA targets, and support APPs and students with efficient, high-quality service in line with WSET principles.

The role emphasizes continuous improvement, collaboration across departments, and a customer-centric approach. Strong English communication and experience in fast-paced environments are essential for success.