Global Customer Experience Specialist

Givaudan; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Job summary

Givaudan in Milton Keynes seeks a Customer Care Representative to bridge customers, operations, sales and our Global Business Solution Center, ensuring client requirements are met efficiently and cost-effectively.

You will build strong relationships, manage the sales order process through to shipment, and collaborate with cross-functional teams to deliver a superior customer experience. This role emphasizes process improvement and proactive communication to resolve issues.

Qualifications

• Experience with Microsoft Office applications and CRM tools.
• Strong interpersonal and communication skills.
• Knowledge of customer relationship management principles.
• Basic inventory management understanding.
• Negotiation and problem-solving abilities.

Responsibilities

• Execute the Customer Care strategy and follow global guidelines.
• Identify opportunities for improvement in Customer Care and participate in projects.
• Provide support for assigned customers and affiliates to meet order requirements.
• Maintain customer intimacy and deliver a superior customer experience.
• Communicate daily with customers, operations, sales and GBS.
• Process order changes, handle inquiries and customer complaints.
• Coordinate with Support Office and Control Tower for corrective actions.
• Prepare debit/credit notes, quality notifications and returns.
• Maintain accurate customer records including contracts, labeling, packaging and stock.

Skills

Microsoft Office

Interpersonal skills

CRM

Inventory management

Negotiation

Customer facing

Education

High School or Secondary Education Diploma

Associate or University Degree

Job description

Givaudan in Milton Keynes seeks a Customer Care Representative to bridge customers, operations, sales and our Global Business Solution Center, ensuring client requirements are met efficiently and cost-effectively.

You will build strong relationships, manage the sales order process through to shipment, and collaborate with cross-functional teams to deliver a superior customer experience. This role emphasizes process improvement and proactive communication to resolve issues.